Ridgeline

Senior Staff Project Lead, Customer Experience

Ridgeline

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $187,000 - $234,000 per year

Job Level

Senior

About the role

  • Lead end-to-end customer implementations of Ridgeline’s enterprise platform with confidence and accountability
  • Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline’s standards
  • Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle
  • Identify, assess, and mitigate risks while fostering a problem-solving culture across cross-functional teams
  • Manage project budgets and schedules with precision, balancing efficiency and adaptability
  • Contribute to a collaborative team environment by leading with resilience, positivity, and a commitment to outcomes
  • Build trusted relationships with both internal and external partners, influencing through clarity and integrity
  • Take ownership of critical project tasks, stepping in hands-on when necessary to ensure delivery excellence

Requirements

  • Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field
  • 10+ years of experience leading enterprise software implementations for investment management clients
  • Deep understanding of investment management workflows including front and back office operations
  • Strong command of project management practices and methodologies; proven ability to manage cross-functional resources
  • Exceptional organizational and time management skills with a hands-on, proactive approach to problem-solving
  • Strong interpersonal skills, capable of engaging with senior leadership and managing multiple stakeholder relationships
  • Demonstrated curiosity and ability to quickly learn and adapt to new technologies
  • Willingness to leverage AI tools such as ChatGPT to improve project efficiency and communication
  • Domestic travel 25–50%
Benefits
  • unlimited vacation
  • educational and wellness reimbursements
  • $0 cost employee insurance plans
  • participation in Company Stock Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managemententerprise software implementationsinvestment management workflowsfront office operationsback office operationsrisk assessmentbudget managementschedule managementproblem-solvingresource allocation
Soft Skills
communicationleadershiporganizational skillstime managementinterpersonal skillscollaborationresiliencepositivityadaptabilityinfluencing