
Project Manager, Customer Experience
Ridgeline
full-time
Posted on:
Location Type: Remote
Location: California • Nevada • United States
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Salary
💰 $127,000 - $152,000 per year
Tech Stack
About the role
- Lead end-to-end implementation projects from kickoff through go-live for Ridgeline’s enterprise cloud platform
- Define project goals, scope, and success criteria while establishing structured delivery plans and timelines
- Coordinate cross-functional teams including consulting, engineering, product, and customer stakeholders to ensure seamless execution
- Build strong relationships with client stakeholders while maintaining transparency and alignment throughout project lifecycles
- Manage project scope, milestones, and deliverables to ensure high-quality outcomes and successful deployments
- Monitor project budgets, timelines, and resources to ensure efficient and cost-effective delivery
- Identify potential project risks and proactively develop mitigation strategies to protect delivery timelines and customer outcomes
- Maintain clear communication with internal teams and customer leadership regarding progress, risks, and key milestones
- Ensure project deliverables meet quality standards and customer expectations
- Analyze project outcomes and delivery performance to identify improvement opportunities for future implementations
- Contribute to continuous improvement of Ridgeline’s implementation frameworks, delivery methodologies, and operational processes
- Leverage AI-powered tools such as ChatGPT and other emerging technologies to improve documentation quality, communication clarity, and project management efficiency
- Support team collaboration and knowledge sharing across implementation programs to strengthen delivery consistency and operational excellence
Requirements
- Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field
- 5+ years of experience leading investment management software implementations in a customer-facing role
- Strong knowledge of front-office and back-office investment management workflows including portfolio accounting, performance measurement, trading, reconciliation, data management, compliance, and reporting
- Proven experience managing enterprise software implementations with both functional and technical workstreams
- Demonstrated ability to coordinate cross-functional teams and drive complex projects to successful completion
- Strong organizational and time management skills with the ability to manage competing priorities
- Ability to work independently with limited direction while maintaining strong collaboration with stakeholders
- Excellent interpersonal and relationship-building skills with the ability to work effectively with both internal teams and customer leadership
- Demonstrated curiosity and ability to quickly learn new technologies and software platforms
- Experience communicating project status, risks, and recommendations to executive stakeholders
- Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain
- An aptitude for problem solving
- Ability to communicate effectively
- Serious interest in having fun at work.
Benefits
- 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
- Unlimited vacation
- Educational and wellness reimbursements
- $0 cost employee insurance plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementinvestment management software implementationportfolio accountingperformance measurementtradingreconciliationdata managementcompliancereportingenterprise software implementations
Soft Skills
organizational skillstime managementinterpersonal skillsrelationship-buildingproblem solvingcommunicationcuriositycollaborationindependenceadaptability