Ridgeline

Senior Consultant, Back Office

Ridgeline

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $128,000 - $165,000 per year

Job Level

Senior

Tech Stack

AWSCloud

About the role

  • Engage customer leaders to understand, design, and deploy strategic business workflows across the full investment management lifecycle
  • Configure, test, and drive adoption of Ridgeline software, including portfolio accounting validation, data ingestion, reconciliation optimization, and report customization
  • Develop and apply deep expertise in Ridgeline’s product suite and investment operations to maximize customer value
  • Collaborate with technical integration consultants to support data and system integrations
  • Partner with Product and Engineering teams to report bugs, recommend enhancements, and provide detailed product feedback from the field
  • Work closely with Customer Success to evolve tools, templates, and delivery methodologies that support scalability and efficiency
  • Contribute to a culture of learning, ownership, and continuous improvement through mentorship and documentation
  • Evangelize Ridgeline’s platform capabilities to external stakeholders and prospective customers
  • Mentor and coach peer consultants across the Customer Experience team
  • Travel domestically up to 20% to support customer engagements and go-lives

Requirements

  • Bachelor's degree in Business, Accounting, Finance, Economics, IT, or related field
  • 3+ years of hands-on experience implementing investment management software, with a focus on back-office workflows
  • Strong understanding of institutional investment processes and financial instruments including equities, derivatives, FX, fixed income, and structured products
  • Proven experience in data migration, reconciliation, reporting, and portfolio accounting within investment firms
  • Strong interpersonal skills and ability to build trusted relationships with internal and external stakeholders
  • High attention to detail and ability to juggle multiple priorities in a dynamic, fast-paced environment
  • Excellent written and verbal communication skills, particularly around complex business or technical topics
  • Deep curiosity and ability to learn complex systems and software tools quickly
  • Experience handling escalations with poise, confidence, and professionalism
  • Fluency in Excel and familiarity with Google Workspace or Microsoft Office
  • Self-starter with the ability to work independently while collaborating in a team environment
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