Ricoh UK

Order Support Administrator

Ricoh UK

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Oracle

About the role

  • Receive and process sales orders from Sales Representatives and manage end-to-end order process for equipment and services.
  • Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation.
  • Verify product information and pricing against contracts and published structures; ensure all supporting documentation is complete and accurate.
  • Complete orders per Ricoh policies and quality standards and maximize order processing efficiency to meet delivery and invoicing timelines.
  • Review leasing program results and document accuracy; initiate and process lease funding; liaise with third-party leasing companies.
  • Provide order status updates, reconcile Order Management reports, run and format reports, and serve as a subject matter expert on customer accounts and order types.
  • Resolve post-submission order issues, coordinate paperwork flow, manage Oracle-booked orders through delivery, invoicing, and funding, and prevent order rollovers.
  • Communicate order status across departments; meet targeted KPIs and act as a funding liaison post-invoicing; handle complex customer and lease invoicing disputes.
  • Train new employees and assist with complex orders; perform other duties as assigned.

Requirements

  • Associate degree or equivalent business experience required.
  • Bachelor’s degree preferred.
  • Minimum 3 years of experience in sales, customer service, operations, or finance.
  • Experience supporting sales/service organizations and managing multiple priorities.
  • Proficiency in Windows and Microsoft Office (Excel, Word, PowerPoint).
  • Accurate typing and data entry skills.
  • Strong communication and presentation abilities.
  • Excellent organizational and analytical skills.
  • Ability to multitask and collaborate with sales personnel.
  • Oracle experience preferred.
  • Capable of training new employees.
  • Driving requirements: Personal Vehicle.