Lead the design of Intelligent Managed Print Services solutions, including device management & monitoring, document & service workflows, scan and capture, security, analytics, and cloud‑enabled services.
Engage with clients to understand their business objectives, operational challenges, and technical environments, ensuring solutions are aligned to both current needs and future-state goals.
Shape comprehensive solutions using the Ricoh services and technology portfolio, integrating managed print with adjacent digital, professional, and IT services where appropriate.
Serve as a critical partner to Sales by participating in pre‑sales discovery, solution design, and proposal development, ensuring recommendations are technically accurate, value‑driven, and client‑centric.
Act as the primary iMPS design lead through the design phase, providing clear documentation and ensuring a seamless and effective handoff to sales, implementation, and delivery teams.
Provide subject matter expertise across Intelligent Managed Print Services, maintaining a deep understanding of Ricoh platforms, tools, and emerging technologies that support digital workplace transformation.

Requirements

College degree (computer science, information systems, engineering) or equivalent experience in a related field preferred
Minimum of 3 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience, 5 years preferred
Proficiency in MS Office Suite and Visio required
IT certifications preferred
ITIL certifications preferred.

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Intelligent Managed Print Servicesdevice managementdocument workflowsservice workflowsscan and capturesecurityanalyticscloud-enabled servicestechnical sales supportsolution design

Soft Skills

client engagementbusiness objectives understandingoperational challenges resolutiondocumentationcollaborationcommunicationproblem-solvingvalue-driven recommendationsclient-centric approachleadership

Certifications

IT certificationsITIL certifications