Responsible for overall operational service delivery and management of assigned accounts across countries within the region.
Identify and communicate additional services and business process opportunities to Sales Teams.
Responsible for target services revenue, gross profit, and contribution.
Support customer global operation strategy by collaborating with key internal and external team members to implement initiatives in assigned region.
Ensure timely execution of global program initiatives aligned with quality requirements.
Facilitate regular internal communication with relevant functional areas (Sales, PS, TS, MS, etc.).
Improve performance, productivity, efficiency, and profitability through implementation of best practices.
Act as support interface to external global contractors for performance management.
Support and adhere to Core Team processes including Account Charter, RAMP, Ricoh Service Excellence, and CAD.
Lead meetings with key customer contacts regarding obligations, initiatives, and strategic planning.

Requirements

Four-year college degree preferred, or equivalent experience.
Minimum 4 years of service delivery experience, preferably with enterprise or international accounts.
PMP certification preferred but not required.
Strong written, verbal, and presentation skills.
Strong computer skills including web-based platforms, networks, and MS Office.
Minimum 5 years of management experience preferred.
Strong customer service skills with senior managers, executives, and C-suite.
Frequent travel required, including occasional international travel.
Extensive knowledge of global company policies, practices, and operational systems.
Basic technology background (networks, security, print servers/devices).
Basic printer/MFP knowledge.
ITIL certification or ability to obtain Ricoh ITIL certification.
Strong Excel skills including advanced formulas and pivot tables.

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service deliverymanagement experiencecustomer serviceExceladvanced formulaspivot tablestechnology backgroundprinter knowledgeMFP knowledgeoperational systems

Soft Skills

written communicationverbal communicationpresentation skillscollaborationperformance improvementproductivity enhancementefficiency improvementprofitability enhancementstrategic planningleadership

Certifications

PMPITILRicoh ITIL certification