Ricoh UK

Senior Services Operations Manager – Managed Services

Ricoh UK

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

Senior

About the role

  • Serves as the primary operational point of contact for assigned Global and Vertical customers—primarily in North America.
  • Oversees Ricoh employees, including both individual contributors and managers.
  • Ensures proactive communication with key customers to maintain agreed-upon performance standards at both local and national levels.
  • Manages approximately $13M in Enterprise Services revenue, gross profit, and contribution.
  • Develops and maintains strong relationships with internal and external customers.
  • Owns the resolution of account issues to ensure high customer satisfaction.
  • Implements change management strategies aligned with Ricoh’s strategic goals.

Requirements

  • Bachelor’s degree or equivalent experience required.
  • 3–5 years of management experience.
  • 2+ years of project management preferred.
  • ITIL Fundamentals certification preferred.
  • Proven ability to market new products and services.
  • Demonstrated success building internal and external customer relationships.
  • Strong technical understanding of networks, security, print servers, and print devices.
Benefits
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementnetworkingsecurityprint serversprint devices
Soft Skills
communicationrelationship buildingcustomer satisfactionchange management
Certifications
ITIL Fundamentals