Technical Support Specialist
RIB Software
full-time
Posted on:
Location Type: Office
Location: Florida • Florida • United States
Visit company websiteExplore more
About the role
- Responsible for receiving, recording, and processing all incoming communications to the Support Department
- Provides customer support, troubleshooting, and education
- Supports clients in achieving optimal health and wellness
- Capable of documenting technical documentation
- Reproduces errors in test systems and documents them for testing
- Available within pre-defined SLA timelines during urgent incidents
Requirements
- Bachelor’s degree in CS, MIS, Engineering, or equivalent work experience
- Good interpersonal communication and customer service skills
- Aptitude for learning new technologies
- Ability to analyze network traffic using diagnostic tools
- Understanding of Microsoft Azure Cloud Services
- Experience with Microsoft Teams, LogMeIn, Salesforce, Zendesk, Azure DevOps
- Experience using remote connection tools such as LogMeIn
Benefits
- RIB is an Equal Opportunity Employer
- Commitment to inclusive culture
- Transformative technology tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingtechnical documentationnetwork traffic analysisMicrosoft Azure Cloud Services
Soft Skills
interpersonal communicationcustomer serviceaptitude for learning new technologies
Certifications
Bachelor’s degree in CSBachelor’s degree in MISBachelor’s degree in Engineering