Rialtic

Customer Success Manager

• Lead the post-sale engagement, retention, and growth of your clients partnered closely with the Client Success Lead.
• Own the overall health and success of your portfolio by assessing client needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with clients
• Support expansion of your accounts – identify opportunities, drive business outcomes, ensure clients are successful in partnership with the Success team
• Build and foster cross functional relationships with the Sales, Content, Product, Marketing, Engineering and Executive leadership team.
• Advocate for the client to internal stakeholders. Share client feedback and insights to Product Management, Content, Engineering, Marketing, and Sales on the innovation and improvement needed to optimize the Rialtic user experience.

Client Experience Manager

Content Marketing Manager

• Interpret and translate complex CMS, AMA/CPT, and commercial payer policies into actionable claims editing logic that drives measurable payment accuracy
• Leverage data-driven insights to identify and make recommendations for new policy opportunities
• Own the development of precise, high-quality edit specifications in close partnership with Engineering to ensure seamless implementation.
• Act as a subject matter expert across Medicaid, Medicare, and commercial lines—providing deep expertise in coding, billing, and reimbursement.
• Maintain and enhance existing content by proactively monitoring and applying regulatory and policy updates for the Policy and Content Management team on our payment integrity teams.
• Ideate and scope policy for our clients.
• Analyze performance data to confirm the efficacy of edits, and clearly document the rationale and results to support both internal and external stakeholders.
• Collaborate cross-functionally with Product and Engineering to improve tooling, streamline development workflows, and enhance overall content delivery.
• Independently manage the end-to-end lifecycle of content edits—from research and ideation through deployment and post-release validation.
• Stay current on evolving healthcare regulations and coding guidelines to ensure Rialtic’s logic remains comprehensive and compliant.
• Consistently exceed productivity and quality targets while thriving in a remote, outcomes-driven environment.

Healthcare Payment Integrity Analyst – Policy & Content Management

• Manage and develop a high-performing team across Design and Validation functions.
• Drive end-to-end content process improvements in partnership with Engineering and Product, including opportunities for AI and automation in deployment workflows.
• Identify and deliver efficiencies through development and refinement of workflows and building cross-functional team synergies.
• Partner with the Policy & Content Management team to enhance the scoping and intake process for content projects.
• Support the development of Rialtic's single source of truth for content operations.
• Identify opportunities to improve upstream and downstream processes based on data-driven quality trends.
• Monitor metrics, ensure quality standards, and support timely and accurate edit deployment.
• Operate as a connective tissue between product, engineering, compliance, operations, and customer teams.
• Translate clinical and policy expertise into frictionless, scalable platform features.
• Grow and lead a high-performing team of content analysts and policy managers.
• Serve as a player-coach, creating an environment of ownership, resilience, and high accountability, without micromanaging.
• Foster a culture of continuous feedback and learning, informed by user data and client insights.
• Proactively incorporate external changes into the content roadmap and act as a credible voice with clients and internal stakeholders.
• Partner with data science to identify gaps and refine content using real-world signals.

Client Experience Manager

Healthcare Payment Integrity Analyst – Policy & Content Management

Content Development Director