Client Experience Manager – Payment Integrity

Rialtic

Client Experience Manager at Rialtic shaping client interactions and satisfaction in healthcare payment integrity. Focused on operational processes, reporting, and client support strategies.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Shape how the business reports, understands and acts on client results, requests and feedback.
Focus on operational processes and procedures that improve client interactions and satisfaction.
Ensure timely issue resolution and anticipate client needs to deliver value.
Collaborate closely with operational and technical teams and key business partners to optimize operational processes.
Identify actionable insights from healthcare claims data and results with Client Experience Analysts.
Review all client-facing reporting for accuracy.
Communicate actionable findings within the organization to support client understanding of the data.
Become an expert on the Rialtic platform and application to support user onboarding and training.
Act as primary contact for client inquiries and client support processes.

Requirements

What you’ll need

5-7 years of leading operations and/or providing the client experience/success function in a previous role in healthcare, payment integrity experience required.
Understanding of operations and reporting needs.
General understanding of a payer organization.
Able to travel frequently; process-oriented versus relationship-focused like Client Success role.

Benefits

Comp & perks

Freedom to work from wherever you work best and a home office stipend to make it happen
Meaningful equity and 401k matching
Unlimited PTO and wellness reimbursements
Comprehensive health plans with generous contribution to premiums
Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingissue resolutionoperational processesclient onboardingclient support

Soft Skills

communicationcollaborationproblem-solvingclient interactionanticipation of client needs