RhythmQ

Product Lead – UX, Experience, SaaS

RhythmQ

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$55,000 - CA$62,000 per year

Job Level

Senior

About the role

  • Define user-centered product requirements, user stories, and acceptance criteria that clearly articulate user needs, behaviors, and experience outcomes
  • Create and deliver UX/UI/mock-ups to shape flows, design, interactions, information architecture, and usability decisions
  • Ensure UX considerations (accessibility, consistency, ease of use) are embedded from discovery through delivery
  • Validate designs and solutions through user research, usability testing, and stakeholder reviews
  • Contribute to and help evolve UX/UI design principles, patterns, and guidelines
  • Ensure features are launch-ready from a usability, experience, and value-delivery perspective
  • Lead internal and external launches with clear articulation of user value and experience improvements
  • Support product storytelling through demos, website content, release notes, and customer-facing materials
  • Develop and maintain product communication and messaging, including feature lists, demo setups, website content, and supporting materials
  • Enable Sales, Marketing, and Customer Success teams to confidently communicate experience-led value
  • Write clear product requirements and user stories that define the why, what, and UX of solutions
  • Analyze competitors, market trends, and customer feedback to identify opportunities and pain points
  • Work closely with internal and external stakeholders to gather insights and shape product direction by assisting with translation of insights into clear business cases that support product roadmap decisions
  • Contribute to product vision and roadmap, including pipeline priorities and timelines, and ensure adherence to them
  • Establish and maintain customer feedback loops in close collaboration with the Customer Success team
  • Synthesize feedback into actionable insights for product improvements and future roadmap planning
  • Continuously assess launched features to ensure they deliver expected value and outcomes
  • Leave things better than you found them.
  • Schedule time in your calendar to challenge current processes and build new ones that bring value
  • Regularly meet with other members of the RQ team to keep abreast of current customers and their requests, and new product pipeline
  • Provide expert customer insight to the Sales, Onboarding and Success Teams on what innovations and improvements should be top priority to enhance the user experience, product capabilities and features
  • Develop yourself. Grab a book, listen to a podcast, take a course – choose what area of your career you’d like to build and commit to it

Requirements

  • Strong ability to create wireframes or mockups using tools like Figma, Balsamiq, or similar
  • Strong ability to translate business and user needs into clear requirements
  • 1–2+ years of experience in Product Management (preferably SaaS)
  • Experience working cross-functionally with engineering and customer-facing teams
  • Excellent communication and stakeholder management skills
  • Data-informed decision-making mindset
  • Strong organizational and critical thinking skills.
  • Required soft skills: confident, outgoing, adaptive and willing to speak their mind when they've got an opinion to share.
Benefits
  • Extended health care
  • On-site parking

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user-centered product requirementsuser storiesacceptance criteriaUX/UI designusability testingproduct storytellingdata-informed decision-makingwireframesmockupsproduct roadmap
Soft skills
communicationstakeholder managementorganizational skillscritical thinkingadaptabilityconfidenceoutgoingcollaborationinsight synthesisprocess improvement