Rhombus

Account Manager

• Meet and exceed quarterly revenue and partner sourced targets
• Develop strong working relationships with assigned channel resellers
• Work collaboratively with Rhombus’ sales teams to identify key opportunities, develop sales forecasts, and remove potential obstacles
• Educate partner executives, technical staff, and sales teams on Rhombus’ products, programs, pricing and marketing campaigns
• Develop and execute customer-facing and internal partner marketing activities
• Conduct quarterly and ad-hoc partner business reviews to ensure alignment with objectives
• Regularly report on partner achievements and assigned metrics
• Make recommendations regarding channel partner program tools, incentives, and go-to-market messaging
• Represent Rhombus at industry events and trade shows

Channel Account Manager

Operations

• Lead high-stakes on-site technical visits and physical installations of digital menu boards, kiosks, and multi-screen arrays.
• Perform remote diagnostics, system reboots, and troubleshooting of PC-based signage players to minimize downtime.
• Conduct comprehensive pre-installation surveys to identify structural requirements, including mounting reinforcements, power needs, and cabling paths.
• Audit field deliverables and complete & close-out documentation to ensure brand standards are met.
• Develop technical Statements of Work (SOW), source necessary hardware components, and manage logistics for field-level fixes.
• Act as the primary technical point of contact for General Contractors and site managers to coordinate facility access and ensure minimal operational disruption.
• Partner with hardware manufacturers to resolve warranty claims and assist internal teams in improving communication workflows.
• Identify and implement AI-driven tools to automate the synthesis of site survey data and streamline the generation of technical Statements of Work (SOW).
• Leverage AI assistants to help categorize and summarize close-out documentation to ensure rapid compliance and clear project visibility.

Senior Technical Operations Lead – Digital Signage, AV

Project Manager

• Manage the end-to-end scheduling of field technician visits, including specialized after-hours and emergency service calls across multiple geographic regions.
• Proactively identify opportunities to integrate AI tools (such as LLMs for drafting communications, meeting transcription tools for action items, or automation for data entry) to streamline project workflows and improve departmental efficiency.
• Maintain and audit central project trackers to ensure all installation milestones, site surveys, and service calls are documented and up to date.
• Identify and secure qualified local technical resources for project-specific needs.
• Serve as the primary operational hub for external partners, providing regular status reports and managing service-level expectations.
• Review and organize site-specific deliverables, such as photographic evidence and system verification videos, to ensure they meet client audit and compliance requirements.
• Participate in recurring status meetings and work with Finance teams to ensure activities align with billing requirements.

Channel Account Manager

Senior Technical Operations Lead – Digital Signage, AV

Project Coordinator – Digital Signage, AV Operations