Rhombus

Sales Engineer

• Serve as the technical point of contact for prospects and customers throughout the pre-sales and post-sales process.
• Build and maintain strong relationships with technical stakeholders such as CTOs, CISOs, and Network Architects.
• Partner with Sales teams to understand deal progress, tailor solutions, and strategize next steps.
• Deliver product demonstrations, lead proofs of concept (POCs), and guide stakeholders through technical evaluations.
• Translate customer requirements into scalable, effective technical solutions.
• Provide feedback to product and engineering based on customer insights and common integration use cases.
• Support the design and execution of technical security solutions alongside project managers and operations teams.
• Prepare detailed project documentation such as floor plans, scope of work, and solution overviews.

Support Engineer

• Implement new feature requests for customers by configuring cameras, sensors, and access control hardware.
• Collaborate with clients and Rhombus Engineering teams to resolve product or system issues, including network connectivity, firmware, and integrations.
• Provide regular issue and trend reporting to help internal teams understand recurring customer challenges and drive product improvements.
• Analyze support processes and recommend strategies to reduce common issues, improve installation success rates, and streamline customer onboarding.
• Troubleshoot system and customer issues to validate product or service defects by reproducing behavior to isolate root causes.
• Support new product launches, by tracking early bugs and providing detailed feedback to Product Management teams.
• Develop support tracking metrics to demonstrate common customer challenges and strengthen feedback loops between internal teams.

Technical Support Engineer – Evenings, Weekends

Account Executive

• Manage the full sales cycle including prospecting and outreach to new SLED business opportunities providing product demos, product trials, and strategic negotiations with customers and channel partners
• Maintain a thorough understanding of Rhombus’ products as new hardware and features are released
• Grow and maintain close relationships with Channel Managers and Channel Partners within a territory, achieving properly aligned quotas with SLED accounts
• Consistently exceed quarterly sales quota and maintain pipeline to support selling over quota
• Provide feedback to Rhombus’ hardware, engineering, and development teams

SLED Account Executive

Marketing

• Shape and execute a channel marketing strategy to engage partners and generate revenue.
• Understand partners’ business objectives and build and execute agreed-upon marketing strategies.
• Collaborate with Product Marketing to provide timely and relevant channel-enablement communications, promotions, and education for new product launches.
• Manage and optimize content for email campaigns, newsletters, video scripts, blogs, ads, social media, and collateral.
• Create high-quality, multi-format content such as social media posts, video scripts, email campaigns, sales enablement materials, partner case studies, blog content, and white papers.
• Manage all aspects of channel and partner events, including webinars, tradeshows, and Partner Forums.
• Coordinate event logistics, including strategy, materials creation, vendor relations, site selection, registration, agenda scheduling, staffing, and on-site production.
• Conduct post-event evaluations and ROI analyses, reporting results and recommendations to sales and marketing teams.
• Plan and manage account-based marketing activities with the Channel Sales team, identifying key accounts and executing strategic campaigns.
• Track, analyze, and report on channel marketing data to shape future marketing strategies.
• Collaborate with Operations teams and sales leaders to ensure full cycle follow-through for Marketing Leads and MQLs.

Channel Marketing Manager

• Manage the full sales cycle including prospecting and outreach to new customers, product demos, product trials, and strategic negotiations with customers and channel partners
• Maintain a thorough understanding of Rhombus’ products as new hardware and features are released
• Grow and maintain close relationships with Channel Managers and Channel Partners within a territory
• Consistently exceed quarterly sales quota and maintain pipeline to support selling over quota
• Provide feedback to Rhombus’ hardware, engineering, and development teams

Commercial Account Executive – Central

Project Manager

• Plan, coordinate, and execute refrigeration cooler projects from initiation to completion.
• Develop project timelines, budgets, and resource plans.
• Ensure projects are delivered on time, within scope, and on budget.
• Serve as the go-to expert for technical queries related to PLUMBING.
• Provide guidance on system design, component selection, and compliance with industry standards.
• Stay updated on the latest trends, technologies, and regulations in PLUMBING.
• Collaborate with clients to understand their requirements and provide tailored solutions.
• Present project updates, address concerns, and ensure client satisfaction throughout the project lifecycle.
• Lead cross-functional teams, including Project Coordinators, technicians, and subcontractors.
• Provide mentorship and training to team members to build technical proficiency.
• Ensure all installations and repairs meet safety, performance, and regulatory standards.
• Conduct inspections, troubleshoot issues, and implement corrective actions as needed.
• Maintain accurate records of project progress, budgets, and technical specifications.
• Prepare and deliver detailed reports for internal and client review.

Sales Engineer

Technical Support Engineer – Evenings, Weekends

SLED Account Executive

Channel Marketing Manager

Commercial Account Executive – Central

Project Manager – Subject Matter Expert, Plumbing