Rhombus

Account Executive

• Manage the full sales cycle including prospecting and outreach to new customers, product demos, product trials, and strategic negotiations with customers and channel partners
• Maintain a thorough understanding of Rhombus’ products as new hardware and features are released
• Grow and maintain close relationships with Channel Managers and Channel Partners within a territory
• Consistently exceed quarterly sales quota and maintain pipeline to support selling over quota
• Provide feedback to Rhombus’ hardware, engineering, and development teams

Commercial Account Executive

Support Engineer

• Implement new feature requests for customers by configuring cameras, sensors, and access control hardware.
• Collaborate with clients and Rhombus Engineering teams to resolve product or system issues, including network connectivity, firmware, and integrations.
• Provide regular issue and trend reporting to help internal teams understand recurring customer challenges and drive product improvements.
• Analyze support processes and recommend strategies to reduce common issues, improve installation success rates, and streamline customer onboarding.
• Troubleshoot system and customer issues to validate product or service defects by reproducing behavior to isolate root causes.
• Support new product launches, by tracking early bugs and providing detailed feedback to Product Management teams.
• Develop support tracking metrics to demonstrate common customer challenges and strengthen feedback loops between internal teams.

Technical Support Engineer

Events

• Manage the Rhombus event marketing strategy and schedule, including, but not limited to tradeshows, customer conferences, lunch and learns, and internal events.
• Work closely with Product Marketing and Growth Marketing to create an event strategy that builds consistent pipeline and world class event experiences for customers and partners.
• Create pre-event and post-event strategies to drive engagement, deepen relationships, and help convert leads and badge scans into opportunities.
• Iterate and implement a repeatable event playbook, which includes processes, templates, promotional emails, landing pages, post-event surveys, etc. and best practices to help manage a variety of strategic events at scale.
• Enable sales and Rhombus staff at events with event logistics and industry specific messaging.
• Coordinate logistics, shipping procedures, and arrangements pre and post events.
• Research, select, negotiate, and manage vendors and services for the events we attend and sponsor.
• Track trade show and event effectiveness with focus on pipeline created, lead engagement, and conversions to inform the event strategy.

Event Marketing Manager

Project Manager

• Managing multiple projects and clients simultaneously, ensuring quality, profitability, and on-time delivery.
• Developing bids, budgets, and project plans that align with company goals and client expectations.
• Partnering closely with Finance to manage billing, reporting, and deliverables.
• Responding to RFQs and RFPs with precision and focus on margin and revenue growth.
• Building strong partnerships with clients, vendors, and suppliers to support project execution.
• Overseeing vendor coordination, procurement, delivery schedules, and equipment needs.
• Leading communication across internal teams to keep everyone informed and aligned.
• Monitoring financials, tracking costs, and optimizing resources for profitability.
• Collaborating with Field Operations and Recruiting to ensure proper staffing and travel logistics.
• Maintaining accurate project documentation and post-project evaluations.
• Supervising and developing Project Coordinators, providing mentorship and performance feedback.
• Conducting regular Level 10 meetings to support team alignment and professional growth.
• Managing HR responsibilities such as time off requests, reviews, and performance documentation.

Project Manager – Fixtures & Merchandising

• Managing multiple projects at once and keeping them on track—on time, on budget, on point.
• Partnering with Field Operations and Recruiting to ensure each project is fully staffed and supported.
• Tracking budgets, expenses, and timelines to maximize profitability and efficiency.
• Building strong relationships with clients, vendors, and internal teams.
• Responding to RFQs and RFPs and supporting bids and proposals that drive growth.
• Maintaining accurate project documentation, progress updates, and post-project evaluations.
• Supporting field teams in real-time to keep everything running smoothly.

Project Coordinator – Fixtures & Merchandising

Recruitment

• Own the full-cycle recruiting process for Rhombus’ Technical and G&A teams, from intake through closing.
• Partner with Rhombus hiring managers to define role requirements, align on search strategies, and provide timely updates.
• Creatively source qualified candidates through job boards, social platforms, referrals, and direct outreach to grow Rhombus’ talent pipelines.
• Build and maintain strong candidate pipelines to support current openings, future growth, and early career opportunities at Rhombus.
• Lead and expand Rhombus’ University Recruiting program, including career fairs, campus partnerships, events, and internship/co-op programs.
• Conduct thoughtful interviews and assessments to evaluate technical skills, business acumen, and culture fit while ensuring a positive candidate experience that reflects Rhombus values.
• Track recruiting metrics, leverage reporting tools, and provide insights that help guide hiring strategies and decision-making at Rhombus.
• Collaborate across teams to optimize recruiting operations, experiment with tools and workflows, and continuously strengthen Rhombus’ brand.

Recruiter – Tech, G&A

Account Manager

• As a Channel Account Manager, you will help manage the onboarding, enablement, and growth of key Rhombus reseller partners.
• As a member of the channel team, your primary responsibility will be to develop and nurture a defined set of reseller partners so as to exceed an assigned revenue target.
• You will establish influential executive-level partner relationships, build quarterly and ad-hoc business plans, design and deliver sales and technical training, lead/manage to- and through- partner marketing activities, act as the partners’ advocate within Rhombus, and other duties as assigned.
• The ideal candidate will be highly motivated, display professional communication and interpersonal skills, operate morally and ethically, and possess solid business acumen.