RFI Global

Senior Insights Manager

RFI Global

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

About the role

  • Delivering outstanding customer service; including client queries and ad-hoc analysis requests ensuring they are provided to the client on time/in accordance with SLAs, to the expected standard and without error
  • Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
  • Working on the establishment of new reports including interpretation of client requirements and communication to internal teams for production
  • Advancing the depth and actionability of insight provided to the client
  • Producing adhoc outputs end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
  • Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques and use of AI
  • Contributing to the identification of opportunities to improve the way the client is serviced and to enhance client value
  • Identifying and implementing innovative research approaches and methodologies
  • Cascading subject matter expertise through the account team and broader business
  • Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

Requirements

  • Minimum of 7 years experience in a research agency environment or research role
  • Experience working with banks / financial services providers
  • Experience of using data/research software such as SPSS and Q
  • An ability to focus on client service above all else
  • Experience of using data and research to deliver customer insights
  • Experience managing primary research from the design stage through delivery
  • Experience presenting research and insights to clients at a senior management level
  • A desire to work on your own in a fast-moving environment, with an entrepreneurial focus
  • The ability to lead, engage and drive a high performing team
  • The ability to work and communicate effectively
  • Excellent leadership and organisational skills
  • The ability to challenge the status quo and think outside the box.
Benefits
  • - Competitive salary and superannuation
  • - Great opportunity to work with a global team
  • - 25 days annual leave + public holidays + birthday leave +2 charity days
  • - Hybrid working arrangements
  • - Wellness and education contribution fund
  • - Monthly breakfast and quarterly social events
  • - Learning and development budget to help your professional growth.
  • - Loyalty leave
  • - Perkbox rewards program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprimary research managementclient reportinginsight generationautomated production techniquesSPSSQ
Soft Skills
customer serviceleadershiporganizational skillscommunicationcoachingteam engagemententrepreneurial focusproblem-solvinginnovation