RFI Global

Manager

• Delivering outstanding customer service; including client queries and ad-hoc analysis requests ensuring they are provided to the client on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Working on the establishment of new reports including interpretation of client requirements and communication to internal teams for production
• Advancing the depth and actionability of insight provided to the client
• Producing adhoc outputs end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques and use of AI
• Contributing to the identification of opportunities to improve the way the client is serviced and to enhance client value
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

Senior Insights Manager

Human Resources

• End to end ownership of the performance management process
• Provide performance management guidance to people leaders including oversight of probationary reviews and guidelines for performance improvement plans
• Partner with people managers for terminations/departures and provide support for off-boarding tasks including conducting exit interviews, and associated administrative activities
• Ensure people managers are trained, equipped, and supported to lead performance management confidently and independently, providing them with the tools, frameworks, and capability to address performance issues effectively and consistently.
• Assist with employee relations matters including disciplinary processes, grievance investigations, absence management and capability assessments.
• End to end ownership of the employee engagement process including periodic surveys, pulse checks and collation of feedback to develop action plans.
• Manage the employee onboarding and offboarding process including induction programmes and exit interviews
• Work with Marketing to develop employee content for blogs, social media approach for employer branding
• Facilitate training initiatives including professional development planning, policy rollouts, etc.
• Demonstrates core competency in HR and organizational matters including health and safety, accommodations, accessibility, etc.
• Provide 1-on-1 guidance to managers on employee relations including conflict resolution, clarification of employment standards laws, and overall best practices
• Provide support in conducting investigations into grievance issues including documentation and interviews
• Remain current with employment standards practices including content development and ensuring policies are being followed throughout the organization via handbook or individualized policy documents
• Ensure RFI’s HR and people practices remain compliant with all relevant employment legislation and regulatory guidance across all operating jurisdictions, proactively monitoring legislative change and updating policies, processes, and guidance as required.
• Maintain ownership of all HR and people policies, ensuring they are regularly reviewed, kept up to date, and aligned with legislative requirements and organisational best practice across all regions.
• Monitor sickness absence using the Bradford Score (or equivalent methodology), providing insight, reporting, and guidance to managers to support effective absence management in line with company policy and legal requirements.
• Benefits administration, and ongoing analysis in conjunction with employee feedback and best practices
• Compensation benchmarking via salary surveys
• Perks and fringe benefits positioning, including market reviews of what’s competitive and how to implement within budget constraints
• Partner with Finance and our payroll partners to ensure that payroll is complete and accurate each month.
• Develop and own specific HR KPIs
• Manage the HR technology platforms including Factorial and Workable.

Senior Insights Manager

HR Business Partner