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IT Manager
RFI GlobalIT Manager responsible for technology operations at RFI Global, ensuring reliable systems and support in the west region. Managing platforms like Microsoft 365 and leading ISO audits.
About the role
Key responsibilities & impact- Manage the day-to-day administration, licensing, access control, and configuration of core platforms including Microsoft 365, Salesforce, Netsuite, and FactorialHR
- Serve as the primary escalation point for IT issues beyond MSP scope, providing direct support for staff across the West region
- Own the full asset lifecycle for the West region — from procurement and provisioning through to hands-on troubleshooting, warranty claims, and responsible hardware disposal
- Create and maintain clear, accessible user guides that empower staff to resolve common IT issues independently
- Maintain baseline device and system configurations and conduct regular backup testing to verify data integrity and recovery capability across all platforms
- Continuously develop and uplift internal IT documentation including runbooks, asset registers, platform guides, and onboarding materials
- Leads the annual ISO 27001 audit cycle for the West region, coordinating evidence collection, managing audit timelines, liaising with external auditors, and tracking remediation of findings
- Contribute to technology planning by identifying inefficiencies, rationalisation opportunities, and platform improvements aligned with the broader IT Modernisation roadmap
Requirements
What you’ll need- Proven experience in an IT administration or systems support role, ideally within a SaaS-heavy environment
- Hands-on experience with Microsoft 365 administration; familiarity with Salesforce and/or HR platforms is a plus
- Strong troubleshooting skills across hardware, software, and connectivity issues
- A clear communicator who can translate technical concepts for non-technical users
- Self-motivated with good documentation habits and a process-oriented mindset
- Comfortable working across time zones and collaborating with a distributed team
- Familiarity with ISO 27001 or other information security frameworks is advantageous
Benefits
Comp & perks- Competitive salary
- Great opportunity to work with a global team in a fast paced, fast growth business
- 25 days’ annual leave, plus public holidays, birthday leave, and 2 charity days
- Hybrid working (minimum 2 days a week in our central London office)
- Health insurance
- Monthly social events and breakfast
- Learning and development budget to support your professional growth
- Pension scheme
- Loyalty leave
- Perkbox rewards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT administrationsystems supportMicrosoft 365 administrationSalesforceNetsuitetroubleshootingbackup testingasset lifecycle managementdocumentationISO 27001
Soft Skills
clear communicationself-motivatedprocess-orientedcollaborationtroubleshooting skills