Reybex | All-in-One Cloud ERP Software

Customer Support Specialist, IT

Reybex | All-in-One Cloud ERP Software

full-time

Posted on:

Location Type: Hybrid

Location: Essen • Germany

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Tech Stack

ERPSQL

About the role

  • First point of contact for existing and new customers for all reybex products
  • Support of existing customers and responsibility for onboarding new customers
  • Handling customer inquiries and providing assistance as part of 1st- and 2nd-level support
  • Acting as a liaison between customers, the development team and product management
  • Coordinating and conducting webinars and training sessions
  • Creating FAQs, documentation and help videos, and optimizing self-service resources

Requirements

  • You have completed a technical or business-related degree, e.g. (business) informatics/computer science, and demonstrate broad know-how across the entire value chain (procurement, materials management, CRM/sales)
  • Ideally, you have initial professional experience as an ERP consultant/developer or you have acquired ERP knowledge in a responsible position
  • You bring a strong process understanding of mid-sized companies as well as excellent methodological skills (presentation and moderation)
  • Good SQL and programming skills
  • Fluent German and English language skills
Benefits
  • Work-life balance: flexible working hours, home office arrangements
  • Development: opportunities for personal development and challenging tasks in international, demanding projects
  • Security: permanent employment in a continuously growing company; attractive compensation with the option of a company car for private use
  • Company culture: flat hierarchies, short decision-making paths, informal first-name culture at all levels, creative and comfortable atmosphere, open and very positive working climate, error- and feedback-oriented culture, hands-on mentality
  • Work environment: equipped with modern work tools, free beverages and fresh fruit, free employee parking
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLprogrammingERP knowledgebusiness informaticscomputer science
Soft Skills
customer supportcommunicationpresentationmoderationprocess understanding