Customer Support Representative in IT
Reybex | All-in-One Cloud ERP Software
full-time
Posted on:
Location Type: Hybrid
Location: Essen • Germany
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About the role
- First point of contact for existing and new customers for all reybex products
- Support of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing assistance as part of 1st- and 2nd-level support
- Acting as an interface between customers, the development team and product management
- Coordination and delivery of webinars and training sessions
- Creation of FAQs, documentation and help videos as well as optimization of self-service options
Requirements
- Technical or business degree, e.g., Business Informatics/Computer Science
- Broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
- Initial professional experience as an ERP consultant/developer or in a responsible role
- Strong process understanding of medium-sized companies (SMEs)
- Excellent methodological skills (presentation and facilitation)
- Good SQL and programming skills
- Confident German and English language skills (spoken and written)
Benefits
- Work–life balance: flexible working hours and home office arrangements
- Development: opportunities for personal growth and challenging assignments in international, high-level projects
- Security: permanent employment in a continuously growing company, attractive compensation with the option of a company car for private use
- Company culture: flat hierarchies, short decision-making paths, informal address across all levels, creative, feel-good atmosphere, open and very positive working climate, a culture of feedback and learning from mistakes, hands-on mentality
- Work environment: equipped with modern work tools, free beverages and fresh fruit, free employee parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLprogrammingERP consultingdocumentation creationcustomer onboarding1st-level support2nd-level supportself-service optimizationwebinar coordinationtraining session delivery
Soft Skills
customer supportcommunicationpresentation skillsfacilitation skillsprocess understandinginterpersonal skillsorganizational skillsproblem-solvingteam collaborationadaptability
Certifications
Technical degreeBusiness degree