Reybex | All-in-One Cloud ERP Software

IT Customer Support Specialist – m/f/d

Reybex | All-in-One Cloud ERP Software

full-time

Posted on:

Location Type: Hybrid

Location: Essen • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

ERPSQL

About the role

  • First point of contact for existing and new customers for all reybex products
  • Management of existing customers and responsibility for onboarding new customers
  • Handling customer inquiries and providing 1st- and 2nd-level support
  • Act as an interface between customers, the development team and product management
  • Coordination and delivery of webinars and training sessions
  • Creation of FAQs, documentation and help videos, and optimization of self-service resources

Requirements

  • You have successfully completed a technical or business-related degree, e.g. (Business) Informatics, and demonstrate broad know-how across the entire value chain (purchasing, materials management, CRM/sales)
  • Ideally, you have initial professional experience as an ERP consultant/developer or have already acquired ERP expertise in a responsible position
  • You bring a strong process understanding for medium-sized companies as well as excellent methodological skills (presentation and moderation)
  • Good SQL and programming skills
  • Fluent German and English language skills
Benefits
  • Work–life balance: Flexible working hours, home office arrangements
  • Development: Opportunities for personal development and challenging assignments in international, demanding projects
  • Security: Permanent employment in a continuously growing company, attractive compensation with the option of a company car also for private use
  • Company culture: Flat hierarchies, short decision-making paths, informal first-name basis across all levels, a creative and comfortable atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
  • Work environment: Equipped with modern work tools, free beverages and fresh fruit, free employee parking

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLprogrammingERP expertisecustomer onboarding1st-level support2nd-level supportdocumentation creationself-service optimizationwebinar coordinationtraining session delivery
Soft skills
customer managementinterpersonal communicationpresentation skillsmoderation skillsprocess understandingorganizational skills
Certifications
(Business) Informatics degree