REXA, Inc.

Field Engineer

• Perform on-site commissioning and start-up support.
• Conduct preventative maintenance, troubleshooting, repair, modifications, and upgrades of REXA actuators.
• Provide timely support by phone or email when required.
• Represent REXA professionally while working directly with customers and end-users.
• Complete detailed site service and expense reports within 10 days of job completion.
• Maintain accurate customer service records in REXA’s ERP system.
• Prepare analysis reports to assist the Quality team in identifying root causes of failures.
• Monitor service trends and provide recommendations for continuous improvement.
• Travel domestically and internationally on short notice, sometimes for extended durations.
• Participate in scheduled on-call rotations, providing 24-hour support during assigned duty months (typically two per year).

Field Service Technician

• Provide on-site commissioning and start-up support.
• Conduct preventative maintenance, troubleshooting, repair, modifications, and upgrades of REXA actuators.
• Provide timely support by phone or email when required.
• Represent REXA professionally while working directly with customers and end-users.
• Complete detailed site service and expense reports within 10 days of job completion.
• Maintain accurate customer service records in REXA’s ERP system.
• Prepare analysis reports to assist the Quality team in identifying root causes of failures.
• Monitor service trends and provide recommendations for continuous improvement.
• Travel domestically and internationally on short notice, sometimes for extended durations.
• Participate in scheduled on-call rotations, providing 24-hour support during assigned duty months (typically two per year).

Sales

• Drive performance of representative sales force
• Facilitate product training
• Assist representatives with making/closing sales calls
• Focus representatives on Strategic Target Accounts (Key and Growth)
• Facilitate strategic territory/account development sessions
• Drive the representative to actively pursue/support key focus industry initiatives and applications
• Assess network (at least once per quarter), provide update of performance, and make necessary changes, as required, to upgrade performance
• Drive performance of a direct territory: Work directly with key accounts to establish relationships with users that allow the REXA value messages to contribute to their business goals
• Facilitate product training and demonstrations for customers
• Work with Regional Sales Manager to identify targets and strategic growth for the territory
• Regularly making sales calls and customer visits and presentations
• Actively pursue/support key focus industry initiatives and applications
• Create monthly reports detailing region highlights and project/sales funnel
• Work with inside sales team on quotations/project pursuit
• Support service by coordinating service-related activities and start-ups with representative/end user
• Support marketing initiatives: new target applications, white papers, ROIs and marketing/sales literature, and trade shows