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Field Service Technician
REXA, Inc.Field Service Technician providing on-site support for REXA electro-hydraulic actuators. Installing, maintaining, and troubleshooting actuators while ensuring customer satisfaction and safety.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Perform on-site commissioning and start-up support.
- Conduct preventative maintenance, troubleshooting, repair, modifications, and upgrades of REXA actuators.
- Provide timely support by phone or email when required.
- Represent REXA professionally while working directly with customers and end-users.
- Complete detailed site service and expense reports within 10 days of job completion.
- Maintain accurate customer service records in REXA’s ERP system.
- Prepare analysis reports to assist the Quality team in identifying root causes of failures.
- Monitor service trends and provide recommendations for continuous improvement.
- Travel domestically and internationally on short notice, sometimes for extended durations.
- Participate in scheduled on-call rotations, providing 24-hour support during assigned duty months (typically two per year).
Requirements
What you’ll need- Certificate in Instrumentation & Electrical Technology or equivalent technical training/experience
- Minimum of 2 years’ experience in industrial process, field service, or related technical field
- Proven experience troubleshooting hydraulic and electrical components
Benefits
Comp & perks- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account
- Health Savings Account
- Life insurance
- Paid vacation and sick time
- Parental leave
- Tuition reimbursement
- 11 company paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingpreventative maintenancerepairmodificationsupgradeshydraulic componentselectrical componentsanalysis reportsroot cause analysiscustomer service
Soft Skills
communicationcustomer interactionproblem-solvingattention to detailtime managementteam collaborationadaptabilityprofessionalismrecommendation skillssupport
Certifications
Certificate in Instrumentation & Electrical Technology