Supervise, coach, and develop a team of Technical Service Specialists, providing guidance on technical, regulatory, and customer service matters.
Assign and monitor workload to ensure timely processing of waste profiles, customer inquiries, and service requests.
Conduct regular performance reviews, provide feedback, and support professional development.
Foster a collaborative, accountable, and customer-focused team culture.
Ensure high-quality, timely responses to customer inquiries, pricing requests, and technical questions.
Partner with Sales to support business growth and customer retention through superior service delivery.
Review and approve waste profiles, pricing requests, and documentation prior to submission.
Act as an escalation point for complex customer issues, coordinating resolution with Sales, Operations, and Compliance.
Provide oversight to ensure all waste is accurately profiled, classified, and managed according to EPA, DOT, and RCRA regulations.
Verify that documentation (SDSs, manifests, lab results) meets regulatory and facility requirements.
Ensure all team members adhere to internal procedures and maintain audit-ready records.
Stay current on industry regulations, facility capabilities, and emerging waste management technologies.
Collaborate with Operations, Dispatch, and Logistics to ensure seamless scheduling and waste shipment coordination.
Monitor throughput and turnaround times to maintain service-level expectations.
Identify workflow inefficiencies and recommend process improvements.
Support billing and revenue integrity by ensuring accurate and timely completion of service documentation.
Track and report on key metrics (profile approval timelines, customer satisfaction, volume growth, etc.).
Identify trends, recurring issues, and areas for improvement in service delivery or technical processes.
Lead or participate in cross-functional initiatives aimed at enhancing customer experience and compliance performance.
Support internal and external audits related to technical and customer documentation.

Requirements

7 or more years of experience in the waste/environmental industry or customer/account management
Bachelor’s degree in Environmental Science, Chemistry, Business or related field preferred
Strong knowledge of hazardous / non hazardous waste regulations (EPA, DOT, RCRA, TSCA) and waste profiling processes
Experience reviewing SDSs, lab results, and waste profiles
Excellent organizational, analytical, and problem-solving skills
Strong written and verbal communication skills, with the ability to convey technical information clearly
Proven ability to lead teams, manage priorities, and drive accountability
Proficiency in CRM and ERP systems (Salesforce, NetSuite, or similar) and Microsoft Office Suite.

Benefits

medical, prescription drug, vision, and dental plans
401(k) plan
paid parental leave
paid time off
paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

waste profilinghazardous waste regulationsnon-hazardous waste regulationsEPA regulationsDOT regulationsRCRA regulationsSDS reviewlab results analysisprocess improvementcustomer service

Soft Skills

team leadershipcoachingorganizational skillsanalytical skillsproblem-solving skillswritten communicationverbal communicationcollaborationaccountabilitycustomer focus