ReWorks Solutions

Account Manager

• - Lead client communication with professionalism, clarity, and consistency.
• - Conduct regular check-ins, performance reviews, and service delivery updates.
• - Understand client needs deeply and translate them into clear operational actions.
• - Manage expectations around performance, hours, deliverables, and communication.
• - Build strong, trusting relationships with contractors.
• - Provide guidance, clarity, and support on expectations, workflows, and KPIs.
• - Address performance concerns early with structured feedback.
• - Ensure contractors feel supported, valued, and aligned with client needs.
• - Maintain structured workflows, SOPs, and documentation for each account.
• - Ensure smooth onboarding of new contractors, including access, documentation, and expectations.
• - Keep all updates and actions accurately recorded in Zoho CRM.
• - Collaborate with Recruitment, Sales, Operations, and Finance to ensure seamless delivery.
• - Proactively identify and address any challenges affecting the client–contractor relationship.
• - Resolve concerns with professionalism, clarity, and urgency.
• - Facilitate constructive conversations when expectations need alignment.
• - Ensure all issues are handled in a way that protects relationships and maintains service quality.
• - Track and report on contractor performance, client satisfaction, hours, attendance, and risks.
• - Provide structured weekly or monthly updates to clients and internal leadership.

Sales

• Support and manage sales automation workflows and outreach processes
• Maintain and update CRM systems and sales databases
• Assist with lead generation, outreach coordination, and follow-up activities
• Monitor automation campaigns and ensure accurate workflow execution
• Coordinate communication with prospects, clients, and internal teams
• Track sales activities, reporting metrics, and operational updates
• Identify opportunities to improve sales processes and automation efficiency
• Maintain accurate documentation and workflow records
• Support administrative and operational sales tasks as required
• Assist with additional sales operations and automation projects as needed

Account Manager

Sales Automation Specialist