Revyse

Program Manager

• Operationalize Client-Defined Standards
• Update and inform systems to evaluate vendors according to each client’s risk tiers, insurance requirements, and compliance policies
• Translate customer-driven risk and insurance requirements into effective platform rules, workflows, and communications
• Develop reusable templates, policies, endorsement libraries, and guides for both internal teams and Revyse customers, always aligning with customer-specified standards
• Help optimize requirements and workflows to ensure vendors meet the standards set by our clients
• Track, document, and report on compliance with customer-defined insurance requirements for each vendor type
• Review exception requests for insurance requirements, documenting repetitious risk acceptance decisions, and suggesting updates to customer requirements to streamline vendor approvals
• Collaborate with our Services Team to ensure smooth vendor enrollment and review of requirements
• Provide tools, playbooks, and best practices that make it easier for property teams to monitor and enforce their standards
• Review and analyze vendor agreements to ensure customer-required risk provisions (like insurance, indemnity, or hold harmless) are clearly reflected
• Establish protocols for reviewing and approving non-standard vendor agreement terms
• Ensure vendor agreements and provisions comply with regulatory requirements and state-specific requirements for work such as construction, maintenance, and service contracts
• Monitor evolving regulatory requirements impacting vendor licensing and insurance and keep clients informed of potential impacts
• Maintain compliance documentation and support audit readiness across client portfolios
• Ensure platform compliance with state-specific contractor licensing and permit requirements
• Serve as an internal subject matter expert on vendor credentialing and insurance requirements, providing support to both customers and internal teams
• Help educate property managers and vendors on best practices, requirements, and process updates
• Analyze data to recommend enhancements to workflows, rules, or resources that make it easier for clients to manage risk

Senior Program Manager, Risk and Compliance

Implementation Specialist

• Define and Scale the Implementation Function: Help architect what implementation looks like as we grow. This includes designing workflows, identifying bottlenecks, standardizing processes across operators of different sizes, and creating repeatable models that allow us to onboard customers faster without sacrificing quality.
• Manage Integrations: You'll support customers through technical integrations such as SSO, Yardi, Stripe, and Salesforce. This includes gathering requirements, coordinating with Engineering, helping test the flow, and confirming that everything works as expected before launch.
• Lead Onboarding Projects: Guide customers from kickoff to activation. Set timelines, run discovery, drive project clarity, and ensure every stakeholder understands what is coming next. Your goal: create a predictable, structured onboarding experience that sets customers up for long term success.
• Drive Activation Milestones: You'll track customer progress closely, keeping an eye on dependencies, flagging risks early, and ensuring customers meet every major activation milestone. When a customer gets stuck, you'll help unblock them quickly so the project stays on track.
• Document and Improve SOPs: You'll help us define and refine how onboarding works. That means keeping SOPs up to date, improving onboarding playbooks, and helping build the repeatable processes that make scaling easier.
• Collaborate Across Teams: You'll work closely with Product, Engineering, Support, and Sales to make sure every customer gets what they need. You will keep everyone aligned on progress and make sure nothing slips through the cracks. Once onboarding is complete, you'll provide a seamless handoff to Customer Success, with full confidence that they are ready for steady-state support.

Senior Program Manager, Risk and Compliance

Implementation Manager