Revyse

Customer Support

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

Full-stack Engineer

• Build End-to-End Features
• Own projects from idea to deployment
• Contribute to Technical Direction
• Fix Problems Proactively
• Wear Multiple Hats
• Improve Our Tools and Workflows
• Collaborate Closely
• Ship Frequently and Thoughtfully
• Make a Visible Impact
• Keep Learning (and Teaching)

Software Engineer

• Ticket Triage & Queue Management: You will serve as the first line of defense for all inbound support tickets across operators, vendors, and internal teams
• Issue Escalation & Cross-Functional Communication: You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with clear, contextual summaries
• Onboarding & Data Integrity: You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks
• Product Configuration Support: This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements
• Documentation Support: You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides
• Generalist Responsibilities: This role is inherently versatile, stepping in to tackle a variety of tasks as they arise