Insurance Support Specialist

Revyse

Insurance Support Specialist at Revyse handling commercial insurance tickets and supporting vendor compliance programs. Collaborating with teams to enhance customer satisfaction in a startup environment.

Posted 6/10/2026full-timeRemote • California, Colorado, Florida, Maryland, Massachusetts, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Requirements

What you’ll need

A strong technical aptitude with proven experience in insurance (specifically commercial lines) and customer service within a fast-paced, tech-driven environment.
A “measure twice, cut once” mentality. Your work is wildly accurate.
Insurance domain knowledge and exposure to the relationship between operators and vendors.
Somewhere around 2+ years of experience is a good benchmark, but not a hard and fast rule.
Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately.
Great written and verbal communication skills, capable of translating complex technical concepts into clear guidance for customers.
Experience in technical documentation and the creation of client-facing materials.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy and quality.
Entrepreneurial, generalist mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment.

Benefits

Comp & perks

Collaborative remote-forward work environment with a SUPER passionate and talented team.
Trust falls are part of our DNA. We care about our well-being at work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurancecommercial linestechnical documentationcustomer serviceproblem-solvingtechnical issue diagnosisprocess guidesresource library managementrisk assessmenttaxonomy

Soft Skills

attention to detailorganizational skillswritten communicationverbal communicationaccuracyentrepreneurial mindsetindependencemulti-taskingownershipcollaboration