Quality Assurance Training Lead
REVOLVE
full-time
Posted on:
Location Type: Office
Location: Cerritos • California • United States
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Salary
💰 $26 - $27 per hour
Job Level
About the role
- Train newly hired QA agents
- Facilitate ongoing training sessions for current QA agents to ensure knowledge retention and upskilling
- Coordinate training schedule with the hiring and training demands of the department
- Coordinate tools, resources and access to internal systems for new hires
- Provide training on new processes, policies and procedures for all agents when necessary
- Design courses to train agents to achieve the performance expectations of the department
- Collaborate with QA leads to identify areas where additional training is needed
- Develop, refine, and communicate QA operational workflows and procedures
- Maintain/update training materials, policies, and procedural documentation and ensure they are comprehensive, accurate, and user-friendly
- Partner with other departments to align QA processes with broader organizational goals
- Support the rollout of new tools and enhancements that impact QA workflows for process efficiency
- Identify gaps in current QA training and processes; propose and implement improvements
- Gather feedback from QA agents and managers to iterate and improve training and process materials
- Stay informed of industry best practices in QA and training to inform internal strategies
Requirements
- Fluent in both English and Spanish
- Experience with Microsoft Word and Excel
- Familiarity with training tools and documentation platforms
- Exceptional organizational skills and attention to detail
- Experience developing and facilitating training programs
Benefits
- hefty discount on items we carry – as in 50% or more off retail prices
- free weekly lunches
- pretty rad company parties
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program developmenttraining facilitationQA operational workflowsprocess improvementdocumentationknowledge retentionupskilling
Soft Skills
organizational skillsattention to detailcollaborationcommunicationfeedback gathering