REVOLVE

Customer Service Team Lead, Spanish/English Bilingual

REVOLVE

full-time

Posted on:

Origin:  • 🇺🇸 United States • Idaho

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Salary

💰 $26 - $28 per hour

Job Level

Senior

About the role

  • Assist managers in training and developing customer service representatives
  • Answer inbound escalated calls, chats, and emails with professionalism
  • Review email, chat, and phone communications to ensure company policies and ideals are upheld
  • Handle escalated customer calls, emails, and chats as needed
  • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
  • Answer inbound telephone calls and provide excellent customer support
  • Research and resolve complaints to ensure customer retention and satisfaction
  • Follow up on all written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution
  • Work together with other customer service team members to promote an environment of customer satisfaction
  • Navigate proficiently through multiple systems
  • Keep current and train customer service representatives with all new policy and procedures
  • Remote Customer Service Team Lead role open to residents in Texas, Idaho, and Nevada
  • This position may require working weekends and broad schedule flexibility

Requirements

  • Ability to work in a team environment
  • Ability to give and receive honest and direct feedback
  • Strong customer orientation with desire and willingness to help
  • Strong verbal and written communication skills
  • Ability to work in the intensity of a high-volume inbound call center and uphold the highest quality standards
  • Knowledge of apparel construction and fabrication and various fashion categories
  • Ability to work required overtime when business needs warrant
  • Schedule flexibility as shifts can change based on needs of our customers
  • Ability to work autonomously in a virtual environment
  • Must be reachable and available by telephone, email, and instant message during work hours
  • Ability to meet set productivity standards on an ongoing basis
  • Must have a dedicated quiet and distraction free workspace and appropriate work surface (desk)
  • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
  • Ability to use the majority of your internet bandwidth for work (avoid sharing bandwidth)
  • Experience with Microsoft Word and Excel
  • High School Diploma
  • Type 50+ words per minute
  • Some College (preferred)
  • 2+ years in customer service, help desk or call center experience in a retail environment (preferred)
  • 1+ years team leadership experience (preferred)
  • Type 60+ words per minute (preferred)
  • Working knowledge of website navigation (preferred)