RevolutionParts

Customer Success Manager II, SMB

RevolutionParts

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $65,000 - $80,000 per year

Job Level

JuniorMid-Level

Tech Stack

MagentoRealm

About the role

  • Join us as a Customer Success Manager at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services.
  • Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal.
  • Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients.
  • Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this exhilarating adventure!

Requirements

  • At least 2 or 3 years of previous account management in a SaaS e-commerce technology company
  • Knows about eCommerce industry updates before most people
  • Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
  • Strong verbal and written communication skills
  • Great people skills and an outgoing personality
  • Be a “self-starter” and stay focused even when unsupervised
  • Experience managing multiple projects for enterprise clients
  • Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service