Revolution Group, Inc.

Help Desk Engineer

Revolution Group, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Westerville • Ohio • United States

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Job Level

Junior

About the role

  • - Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
  • - Daily responsibility working with Revolution Group on reviewing server logs
  • - Responsible for troubleshooting client facing technical issues.
  • - Responsible for troubleshooting technical issues with the POS platforms.
  • - Will be expected to be put into an on-call rotation.
  • - Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.

Requirements

  • - Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
  • - 1-3 years general technology experience
  • - Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • - High-energy, self-motivated, well-organized
  • - Responsible for responding to initial calls and Help Desk tickets from client base.
  • - Should be a methodical with the ability to analyze, make decisions and solve problems
  • - While considered an entry-level position the ideal person will have better than average communication skills.
  • - Being able to verbally communicate and explain technical information to all types of end users is important.
  • - Patience, resourcefulness and a desire to help others are wanted virtues in this role.
  • - Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
  • - Must demonstrate a strong aptitude for learning.
  • - Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
  • - Must be able to travel to clients in the central Ohio area.
Benefits
  • - Competitive pay structure
  • - Health insurance benefits available
  • - Fun, supportive team oriented work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingserver log reviewPOS platformsMicrosoft Officehardware experienceHelp Desk ticketing
Soft Skills
customer relationshipsself-motivatedwell-organizedanalyticalproblem-solvingcommunicationpatienceresourcefulnessdesire to help
Certifications
A+N+MCP