revology

Implementation Specialist

• Design, implement and refine systems, processes and playbooks throughout the client onboarding lifecycle to elevate the client experience.
• Develop metrics to measure client onboarding success, gather client feedback, and continuously refine processes based on learnings.
• Advise on industry best practices and tools to ensure deliverables are met and client objectives are achieved.
• Guide and provide leadership to members of the Client Onboarding team including but not limited to Implementation Engineers who will be responsible for the file extract and data validation efforts.
• Provide regular reporting on onboarding status, risk, trends, and opportunities for improvement.
• Ensure continuity and seamless handoff(s) between the Sales and Client Success teams.
• Positively and deliberately engage with colleagues - external and internal - to foster collaborative and productive relationships.
• Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality.
• Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

Director, Product Implementation