Manager, Client Success

revology

Client Success Manager responsible for strategic client relationships and revenue cycle performance at a healthcare revenue cycle management firm. Collaborates with teams to ensure high-quality service and measurable value.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle management, with a strong focus on client engagement, performance metrics analysis, and compliance in healthcare settings. Proven ability to lead cross-functional teams and drive product adoption through effective communication and strategic planning.

Highest-signal resume keywords

Revenue Cycle ManagementHealthcare ConsultingPerformance Metrics AnalysisClient Relationship ManagementSaaS Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle OperationsWorkflow AssessmentData AnalysisContract Performance TrackingKPI Development

Soft Skills

Effective CommunicationProblem SolvingTeam LeadershipClient Trust BuildingCuriosity

Tools & Technologies

SalesforceEHR PlatformsPatient Account PlatformsAuxo

Industry Keywords

Healthcare AdministrationCompliance RequirementsChange ManagementBusiness ReviewsStrategic Planning

About the role

Key responsibilities & impact

Serve as the account owner for assigned clients by being the Voice of the Customer and lead change agent.
Champion the client journey from go-live readiness to ongoing maintenance, serving as the primary owner of ensuring revenue cycle best practice workflows, KPIs, and service standards are in place.
Lead regular business reviews (QBRs), performance reporting, and strategic planning sessions for various levels of revenue cycle leadership.
Partner with the Product and Client Reporting teams to monitor usage and performance metrics that drive product engagement and identify enhancement opportunities.
Conduct workflow assessments using revenue cycle expertise and Auxo to recommend best practice strategies.
Track contract performance and support renewal and expansion opportunities.
Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality.
Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

Requirements

What you’ll need

Bachelor’s degree in business, healthcare administration, or equivalent experience.
5+ years of healthcare consulting, management, or leadership experience with a focus on revenue cycle management, ideally within a SaaS or technology‑enabled services environment.
Strong understanding of front‑end, middle, and back‑end revenue cycle operations, with the ability to interpret performance metrics into clear, actionable recommendations.
Effective communicator who can simplify complex technical and operational concepts, build trust with clients at multiple levels, and lead cross-functional teams through change.
Proven problem‑solver with the ability to identify risks, analyze trends, and support product adoption.
Technical curiosity and comfort learning system capabilities, data flows, integrations, and CRM tools (Salesforce preferred)
Experience with healthcare SaaS platforms, multiple EHR/Patient Account Platforms a plus.

Benefits

Comp & perks

equal opportunity employer
inclusive environment
encourage unique perspectives
support for women, people of color, individuals with disabilities, and LGBTQIA+ community