Revolgy

Technical Customer Support

Revolgy

contract

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

AWSGoogle Cloud Platform

About the role

  • Provide 1st level contact (email, phone and other channels) and convey resolutions to customer issues, and 2nd level where possible according to internal team and company processes
  • Regularly update cases in our ticketing system within SLA
  • Cooperate on unresolved queries with the next level of support or other departments
  • Proactively recommend improvements which will lead to better customer experience or higher team efficiency
  • Engage and communicate with our providers (Google)

Requirements

  • Previous experience in customer-facing role, customer support/service strongly preferred
  • Fluent and confident communication skills in both English and Czech/Slovak language
  • Basic knowledge of Google Workspace tools, and being an active user
  • Exceptional verbal and written communication skills
  • Curiosity, accountability, and growth mindset
  • Confidence, patience, and empathy when dealing with difficult situations
  • Ability to explain and describe procedures and processes
  • Nice to haves: Understanding the administration of Google Workspace and email communication
  • User knowledge of any CRM system (e.g. HubSpot)
  • Experience with following tools: FreshDesk Support Desk, FreshDesk Contact Center, GCP, AWS, Notion
Benefits
  • Fully Remote: A 100% remote position with the flexibility to manage your own schedule.
  • Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.
  • Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications (like GCP Professional Cloud Architect).
  • Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.
  • Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportticketing systemGoogle WorkspaceCRM systemFreshDesk Support DeskFreshDesk Contact CenterGCPAWSemail communication
Soft Skills
communication skillsverbal communicationwritten communicationcuriosityaccountabilitygrowth mindsetconfidencepatienceempathy