Revolgy

Account Manager

• You will own the small-account portfolio and support renewals across the full customer base.
• Own the full customer cycle for accounts under 300 seats (Google Workspace, JumpCloud, Google Cloud, AWS): qualification, pricing, quoting, packaging, negotiation, closing, and renewal
• Operate a tiered model - proactive engagement for top-tier accounts by revenue, risk, or upsell potential; automated, self-serve renewals for the long tail
• Drive retention, satisfaction, and account growth; identify and action upsell and cross-sell opportunities using usage and satisfaction data
• Act as the primary point of contact for these customers
• Assist with end-to-end renewals across the entire customer base and all service lines, ensuring contract continuity and revenue stability
• Use data analytics to flag renewal risks and growth opportunities ahead of contract dates
• Partner with the Sales team and account owners on renewals for larger customers, providing pricing, paperwork, and vendor-policy support
• Build productised, packaged offers with clear pricing across the customer base
• Execute special pricing requests, ensuring alignment with vendor policies and margin integrity
• Prepare and manage all commercial paperwork — quotes, order forms, and coordination of contracts, NDAs, and SOWs with the Contract & Compliance Specialist
• Assist the Sales team with scoping, proposal preparation, pricing inputs, and qualification
• Act as a commercial and technical bridge between Sales and delivery to ensure proposals are grounded in what we can actually deliver
• Work directly with Google counterparts on resell - pricing, incentives, deal registration, and approvals - and with AWS and JumpCloud as needed.
• Translate complex vendor licensing and pricing policies into clear, actionable advice for customers and the Sales team.

Customer Account Manager