Revley

Client Services Manager, eCommerce SaaS

Revley

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Deeply learn Revley’s product suite, services, and value proposition
  • Build and own the internal CRM system to track all clients, stages, and interactions
  • Design and implement a structured enterprise client onboarding flow
  • Create scalable client service systems, processes, and playbooks
  • Systemize all repeatable workflows into clear SOPs
  • Build, train, and manage the Client Services team
  • Own client experience across onboarding, delivery, ongoing success, and retention
  • Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
  • Act as the voice of the customer internally and drive continuous improvement
  • Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools)
  • Define technical onboarding checklists and success criteria for different client segments
  • Act as the primary escalation point for complex technical or platform-related client issues
  • Define SLAs, response time standards, and incident communication processes for enterprise clients
  • Support pre-sales by contributing to technical discovery calls and solution design for complex accounts

Requirements

  • 2 - 3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, eCommerce fintech or payment processing.
  • Experience working with enterprise or high-growth B2B clients
  • Excellent written and verbal English communication skills
  • Strong leadership skills with a hands-on, builder mindset
  • Highly organized and process-oriented
  • Comfortable designing systems, workflows, and SOPs from scratch
  • Digitally savvy and able to learn complex platforms quickly
  • Experience with CRMs, onboarding flows, and client lifecycle management
  • Able to work cross-functionally with Product, Sales, and Technical teams
  • Calm under pressure, structured in thinking, and strong at prioritization
  • A strong ownership mindset with a desire to build and scale teams
  • Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
  • Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients
Benefits
  • Fully remote role with EST working hours
  • High-impact position with real ownership and autonomy
  • Opportunity to build systems and a team from the ground up
  • Direct collaboration with leadership and Product teams
  • Fast-growing SaaS and fintech environment with real problems to solve
  • Clear growth path as the company scales
  • Performance-based bonuses and career development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsclient onboardingclient lifecycle managementSOPsworkflowstechnical discoverysolution designpayment processingsubscription systemsanalytics tools
Soft Skills
leadershipcommunicationorganizationalprocess-orientedproblem-solvingcross-functional collaborationcalm under pressurestructured thinkingprioritizationownership mindset