Revley

Client Services Manager, eCommerce SaaS

Revley

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Deeply learn Revley’s product suite, services, and value proposition
  • **Build and own the internal CRM system to track all clients,** stages, and interactions
  • **Design and implement **a structured enterprise **client onboarding flow**
  • Create scalable **client service systems, processes, and playbooks**
  • **Systemize all repeatable workflows into clear SOPs**
  • Build, train, and **manage the Client Services team**
  • **Own client experience** across onboarding, delivery, ongoing success, and retention
  • Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
  • Act as the voice of the customer internally and **drive continuous improvement**
  • **Oversee integrations with payment processors, gateways, and third-party tools** (for example CRMs, subscription systems, analytics tools)
  • **Define technical onboarding checklists and success criteria** for different client segments
  • **Act as the primary escalation point** for complex technical or platform-related client issues
  • **Define SLAs, response time standards, **and incident communication processes for enterprise clients
  • **Support pre-sales **by contributing to technical discovery calls and solution design for complex accounts

Requirements

  • 🤝 You’re Perfect If You Have/Are…
  • - 2 - 3 years experience leading Client Success, Account Management, or Customer Operations in **SaaS**, fintech, **eCommerce** or payment processing.
  • - Experience working with **enterprise or high-growth B2B clients**
  • - **Excellent written and verbal English **communication skills
  • - Strong leadership skills with a hands-on, builder mindset
  • - **Highly organized and process-oriented**
  • - **Comfortable designing systems, workflows, and SOPs from scratch**
  • - **Digitally savvy **and able to learn complex platforms quickly
  • - **Experience with CRMs, onboarding flows, and client lifecycle management**
  • - **Able to work cross-functionally **with Product, Sales, and Technical teams
  • - **Calm under pressure, structured in thinking**, and strong at prioritization
  • - A strong ownership mindset with a desire to build and scale teams
  • - Experience working with SaaS platforms that involve **payments, billing, subscriptions, or fintech infrastructure**
  • - Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients
Benefits
  • **Fully remote role with EST **working hours
  • **High-impact position** with real ownership and autonomy
  • **Opportunity to build systems and a team** from the ground up
  • **Direct collaboration with leadership and Product teams**
  • **Fast-growing SaaS and fintech** environment with real problems to solve
  • **Clear growth path as the company scales**
  • **Performance-based bonuses and career development **opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM system developmentclient onboarding flow designclient service systems creationSOP systemizationtechnical onboarding checklistsincident communication processesSaaS platformspayment processingbilling managementsubscription systems
Soft Skills
leadershiporganizational skillsprocess-orientedcross-functional collaborationcalm under pressurestructured thinkingprioritizationownership mindsetcommunication skillsbuilder mindset