Revive

Customer Support

• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators
• Ensuring that members are navigated successfully through their healthcare and social determinant needs
• Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members
• Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care
• Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries
• Manage and resolve web support tickets and live chats from members
• Assist with member education and ensure that each member has access to the services needed
• Serve as a liaison between the member and other departments
• Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer
• Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Perform outbound calls to members as needed or assigned
• Perform additional duties as assigned

Member Support Specialist

Sales

• Own and drive toward an individual annual sales target of $1.25 million in new business revenue.
• Develop and execute a territory-level sales strategy to identify, pursue, and close new client opportunities.
• Consistently meet or exceed monthly, quarterly, and annual performance benchmarks.
• Build and maintain a robust, qualified sales pipeline at all stages of the funnel.
• Proactively prospect into target accounts through outbound outreach, referrals, broker partnerships, and event engagement.
• Advance opportunities through the full sales cycle from initial discovery through contract execution.
• Establish and nurture relationships with benefits brokers, consultants, and other channel partners within the assigned territory.
• Represent Revive at industry events, conferences, and community engagements to build brand awareness and generate leads.
• Develop a deep understanding of the competitive landscape within the territory to position Revive's solutions effectively.
• Maintain accurate and up-to-date records of all sales activity, pipeline stages, and account notes within the CRM.
• Provide regular reporting on pipeline health, forecast, and territory activity to sales leadership.
• Leverage CRM data and insights to prioritize activity and improve conversion rates.
• Lead discovery conversations and needs assessments to understand the unique challenges of each prospective client.
• Translate Revive's suite of services into compelling, customized value propositions that align with client goals.
• Partner with internal teams — including clinical, customer success, and marketing — to ensure a seamless client experience from sale to onboarding.
• Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.

Sales Director

Product Marketing

• Build and implement Revive’s GTM operating model and launch playbook, including launch tiering, RACI frameworks, templates, checklists, readiness criteria, and post-launch measurement.
• Lead 2–3 major product launches end-to-end, partnering closely with Product, Product Marketing, Sales, Customer Success, and Support.
• Conduct structured post-launch retrospectives and continuously refine the GTM playbook based on insights and performance data.
• Coach and upskill cross-functional teams to ensure GTM ownership transitions in-house by the end of the engagement.
• Integrate AI tools into GTM workflows (e.g., content creation, market research, retrospective analysis, enablement) and document these processes to establish AI-native practices.
• Deliver a comprehensive final playbook, templates, and documentation to support long-term, self-sufficient execution.

Fractional GTM Consultant

Customer Success Manager

• Manage a portfolio of customer programs
• Ensure successful execution of program and service deliverables
• Provide ongoing support to client companies
• Develop relationships with key contacts
• Recommend and implement new workplace services
• Conduct trainings and orientations as needed

Art Director

• The Creative Director will serve as a hands-on, strategic leader responsible for defining and elevating Revive’s brand during a high-growth phase.
• This role combines creative vision with direct execution, ensuring high-impact, enterprise-ready output while building scalable systems that drive brand consistency, market credibility, and revenue growth.
• Own and evolve Revive’s brand strategy and visual identity to reflect a sophisticated, growth-stage organization.
• Establish and enforce clear creative standards across all channels and materials.
• Ensure brand consistency and differentiation across digital, print, sales, and executive communications.
• Personally produce high-impact creative assets including integrated campaign materials, sales enablement collateral, executive presentations, digital advertising creative, and strategic brand initiatives.
• Serve as the quality control lead and creative authority for all output.
• Translate business objectives into compelling, performance-driven creative.
• Lead and mentor the internal design team, providing direction, feedback, and performance management.
• Elevate the team’s creative standards, efficiency, and overall capability.
• Build scalable creative workflows, asset management systems, and production processes.