Revive

Customer Support

• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators
• Ensuring that members are navigated successfully through their healthcare and social determinant needs
• Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members
• Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care
• Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries
• Manage and resolve web support tickets and live chats from members
• Assist with member education and ensure that each member has access to the services needed
• Serve as a liaison between the member and other departments
• Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer
• Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Perform outbound calls to members as needed or assigned
• Perform additional duties as assigned

Member Support Specialist