Member Support Specialist

Revive

Member Support Specialist responsible for providing support via calls, emails, and chats. Navigating members through healthcare needs at ReviveHealth in a fully remote role.

Posted 6/2/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators
Ensuring that members are navigated successfully through their healthcare and social determinant needs
Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members
Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care
Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries
Manage and resolve web support tickets and live chats from members
Assist with member education and ensure that each member has access to the services needed
Serve as a liaison between the member and other departments
Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer
Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Perform outbound calls to members as needed or assigned
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Two (2) or more years’ of call center experience
Previous experience working with health insurance or in a health care environment
Computer literate with strong data entry skills
Customer service-oriented
Excellent verbal and written communication skills
Strong active listening skills
Impeccable telephone skills and telephone etiquette
Ability to maintain composure to a challenging situation
Excellent problem-solving skills
Organized, detail-oriented and task-oriented
Ability to multi-task and be flexible
Ability to work in a fast-paced, team-oriented environment
Self-motivated and team player
Ability to propose new, better solutions

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Revive Website LinkedIn All Job Openings 51 - 200 employees Founded 2020 🤝 B2B ☁️ SaaS 💊 Pharmaceuticals 💰 Venture Round - ReviveHealth on 2023-01 B2B
SaaS
Pharmaceuticals Revive is a virtual healthcare company (ReviveHealth) that provides an integrated whole-person virtual care platform for employers and members. It combines 24/7 virtual urgent care, longitudinal virtual primary care, mental health/EAP, integrated pharmacy services (including $0 generics, home delivery, and specialty drug sourcing), and a physician-supervised weight-health program into a subscription-based solution designed to complement existing insurance. Revive focuses on enterprise (employer) customers, rapid deployment, high member engagement, and cost containment for plan sponsors. Member Support Specialist 🔥 4 minutes ago 🐊 Florida – Remote 💵 $19 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators
Ensuring that members are navigated successfully through their healthcare and social determinant needs
Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members
Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care
Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries
Manage and resolve web support tickets and live chats from members
Assist with member education and ensure that each member has access to the services needed
Serve as a liaison between the member and other departments
Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer
Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Perform outbound calls to members as needed or assigned
Perform additional duties as assigned 🎯 Requirements
High school diploma or GED required
Two (2) or more years’ of call center experience
Previous experience working with health insurance or in a health care environment
Computer literate with strong data entry skills
Customer service-oriented
Excellent verbal and written communication skills
Strong active listening skills
Impeccable telephone skills and telephone etiquette
Ability to maintain composure to a challenging situation
Excellent problem-solving skills
Organized, detail-oriented and task-oriented
Ability to multi-task and be flexible
Ability to work in a fast-paced, team-oriented environment
Self-motivated and team player
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycall center experiencehealth insurance knowledgecustomer service skillsproblem-solving skillstelephone etiquettemember portal supportweb support ticket managementmember educationHIPAA compliance

Soft Skills

verbal communicationwritten communicationactive listeningcomposure under pressureorganizational skillsdetail-orientedtask-orientedmulti-taskingflexibilityself-motivated

Certifications

high school diplomaGED