Revise Group

QA Engineer

• Planejar, elaborar e executar casos de teste manuais e automatizados (funcionais, regressivos e de API).
• Desenvolver e manter scripts de automação de testes web e de API.
• Integrar e manter suítes automatizadas no pipeline de CI/CD.
• Apoiar na definição de critérios de aceite junto a PO e desenvolvedores nas cerimônias do squad.
• Reportar defeitos de forma estruturada e acompanhar correções até o fechamento.
• Validar dados em base via SQL quando necessário.
• Evoluir a cobertura de testes automatizados do produto, reduzindo retrabalho e regressões.
• Contribuir com a evolução contínua da estratégia de qualidade do time.
• Utilizar ferramentas de IA como apoio na criação de casos de teste, geração de massa de dados e desenvolvimento de scripts.

Analista de QA, PL

Customer Support

• Provide initial handling of tickets received by technical support, ensuring clear, complete and well-organized documentation of information.
• Triage, prioritize and route tickets according to impact, urgency, severity and the defined internal workflow.
• Assist clients and users in using the platform, resolving operational questions and advising on correct procedures.
• Collect evidence for technical analysis, including screenshots, videos, error messages, customer data, timestamps and reproduction steps.
• Perform initial problem analysis, validate basic configurations, consult available information and apply documented solutions.
• Escalate tickets to Tier 2 when issues require deeper technical analysis, ensuring tickets are forwarded with sufficient context.
• Keep the client informed about the progress of requests, avoiding lack of follow-up and ensuring clear, professional communication.
• Contribute to updating the knowledge base, documenting procedures, FAQs and recurring solutions.
• Support the team in reducing rework, improving the quality of records and meeting service deadlines.

Analista de QA, PL

Customer Success Analyst – Junior