Revinate

Technical Program Manager

• Project Planning and Execution: Collaborate with cross-functional teams to define project scope, goals, and deliverables in an agile environment. Develop comprehensive project plans, including sprint plans and release schedules, using Jira as the primary project & program management tool. Ensure projects are delivered on time, within budget, and to the highest quality standards while adhering to agile principles. Manage project risks, issues, and dependencies, proactively implementing mitigation strategies and tracking progress in Jira.
• Technical Leadership: Provide technical guidance and support to project teams, ensuring alignment with architectural principles and best practices within an agile framework. Facilitate technical discussions and decision-making, resolving conflicts and driving consensus in sprint planning and review meetings. Stay abreast of emerging technologies and industry trends to inform project strategies and optimize Jira utilization.
• Communication and Stakeholder Management: Foster transparent communication with project stakeholders, providing regular updates on progress, risks, and issues through Jira dashboards and reports. Build strong relationships with internal and external stakeholders, managing expectations and ensuring satisfaction with the agile process and Jira transparency. Prepare and present project reports to senior management, articulating project status and outcomes, using Jira data for informed decision-making.
• Team Management: Lead and motivate project teams, fostering a collaborative and high-performing agile environment. Mentor and coach team members on agile principles and Jira best practices, promoting continuous learning and development. Manage project resources, ensuring optimal utilization and productivity while adhering to agile resource allocation principles.
• Process Improvement: Continuously evaluate and refine agile project management processes, identifying opportunities for improvement within the Jira framework. Contribute to the development and implementation of project management best practices and Jira customizations to enhance team efficiency.

IT Support

• Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders
• Extensively research and document technical customer issues and clearly communicate to the larger organization.
• Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate.
• Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.

Technical Customer Support Specialist I

Sales Development Rep

• Drive new business via outbound prospecting and cold calling
• Set up meetings and demos for the sales team
• Work closely with your sales reps to maximize efficiency of sales teamPrepare meetings for important prospects by drawing up insights of their situation and needs
• Continually innovate and look for ways to improve lead generation and prospecting effortsDevelop creative avenues to gain access to decision makers
• Meticulously manage prospect data using Salesforce
• Create a business plan of how you will achieve your goals
• Participate in trade shows and other corporate promotional programs in support of sales prospecting efforts

Sales Development Representative

Customer Success Manager

• Superuser of all Revinate products, know it all inside out.
• Provide coaching and education to improve adoption of the Revinate products by every customer.
• Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
• Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.
• Building relationships beyond the day­ to ­day customer contact to ensure engagement across the organization. For example, reporting.
• Transparently report and track customers through the loyalty touch­point process.
• Bring intelligent product feedback and recommendations from customers back to the Revinate Product team.
• Renewals – manage renewals with existing customers, coordinating closely with Sales.
• Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.