Revinate

Data Engineer

• Define and align on critical business metrics by collaborating closely with department leaders.
• Analyze and master data structures across various source systems, including Salesforce, NetSuite, and internal databases.
• Leverage ETL and streaming technologies, such as Apache Airflow and Kafka Connect, to facilitate seamless data transfers.
• Build and maintain a data warehouse (e.g., BigQuery).
• Use business intelligence tools (e.g., Looker) to establish data models and create.

Data Warehouse Engineer

Customer Success Manager

• Administrative Management: Manage the lifecycle of Global Account paperwork, including contract amendments, renewals, cancellations, and transfers.
• Cross-Functional Coordination: Collaborate with Billing and Sales to resolve payment disputes, credit memo requests, and debt collection inquiries for Global Accounts.
• Data & Reporting: Produce and audit recurring performance reports for Strategic CSMs to share during Executive Business Reviews (EBRs).
• Alignment: Participate in daily APAC CS stand-ups to ensure regional alignment and track the status of global task requests.
• Project Management: Lead the implementation of contracted Revinate products (specifically Guest Feedback) for APAC customers.
• Technical Launch: Coordinate with customers and internal technical teams to ensure integrations are completed on time.
• Queue Management: Own and respond to Level 1 customer inquiries via Zendesk, maintaining high visibility and responsiveness.
• Troubleshooting: Solve non-standard requests and troubleshoot web-related issues (browser settings, email rendering, etc.) before escalating complex bugs to Engineering.
• System Integrity: Track and log all customer issues in Salesforce to maintain a "source of truth" for the global team.

Data Warehouse Engineer

Customer Success Operations Coordinator