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Operations Coordinator

Review ALL

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

RPA

About the role

  • Lead, develop and engage operational teams in a dynamic, fast-growing environment.
  • Establish management routines, monitoring rituals, goals and KPIs from the outset.
  • Develop talent with a focus on autonomy, accountability and high performance.
  • Serve as a cultural reference, promoting collaboration, continuous learning and a sense of ownership.
  • Create, document and evolve operational processes from scratch with a focus on scalability.
  • Quickly identify bottlenecks and implement continuous improvements.
  • Ensure balance between speed, quality and customer experience.
  • Support strategic decisions related to growth, organizational structure and operational capacity.
  • Map processes suitable for automation and prioritize efficiency gains.
  • Collaborate with technology and product teams to implement automations (e.g.: CRM, workflows, RPA, no-code tools).
  • Ensure adoption of implemented solutions and measure impact on cost, time and quality.
  • Use data and dashboards to guide decisions and rapid adjustments.
  • Manage relationships with strategic and highly complex clients.
  • Act as the focal point for critical requests, escalations and customer retention.
  • Translate customer feedback and needs into product and operational improvements.
  • Maintain a high level of service even during periods of accelerated growth.
  • Coordinate operations involving high volumes, multiple stakeholders or a high degree of customization.
  • Anticipate operational risks and propose agile, preventive solutions.
  • Lead strategic meetings with clients and internal teams.

Requirements

  • Bachelor's degree (Business Administration, Engineering, Management, Technology or related fields).
  • Previous experience coordinating operations, preferably in startups, BPOs, or high-growth companies.
  • Strong background in people management and team building.
  • Experience with B2B clients or high-complexity operations.
  • Analytical profile, data- and KPI-driven.
  • Ability to work in environments of uncertainty and constant change.
  • Differentials: experience with process automation, no-code/low-code tools or RPA.
  • Experience in scale-up or rapid growth environments.
  • Knowledge of agile methodologies and continuous improvement.
  • Experience working closely with product and technology teams.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process automationno-code toolslow-code toolsRPAdata analysisKPI developmentoperational process designcontinuous improvementagile methodologiesteam building
Soft Skills
leadershipcollaborationcommunicationproblem-solvingadaptabilitycustomer retentionstrategic thinkingrelationship managementautonomyaccountability
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in EngineeringBachelor's degree in ManagementBachelor's degree in Technology