Revi

Technical Recruiter

• Own full-cycle recruiting for priority technical roles: sourcing→screening→coordination→offer process support
• Build and operate repeatable pipelines for: Software Engineering (primarily in-office), Product Management, Product Design
• Partner tightly with hiring managers to clarify role requirements, calibrate candidate quality, and keep processes moving
• Drive high-signal outreach tailored to Bay Area candidates (networks, referrals, targeted sourcing, market mapping)
• Run tight process management: funnel health, stage conversion, candidate experience, scheduling hygiene, close support
• Provide weekly reporting on pipeline metrics, bottlenecks, and recommended adjustments

Customer Success Manager

• Own Partner Lifecycle & Experience
• Lead the teams responsible for onboarding, success, and support for all Partners post-sale.
• Design repeatable, scalable, AI-enhanced processes for all Partner touchpoints.
• Build systems that anticipate partner needs, drive adoption, and ensure platform stickiness.
• Build AI-Driven Processes & Automation
• Create, automate, and continuously improve communication workflows using AI tools.
• Partner with internal AI teams to integrateAI agentsinto onboarding, support, data analysis, and training.
• Implement predictive insights to identify churn risks, adoption gaps, and growth opportunities.
• Operational Leadership
• Develop detailed onboarding rollout plans and keep all timelines accountable.
• Work with Execs, Product, Eng, AI, and Partner Success Managers to create an optimal end-to-end partner experience.
• Standardize processes, establish AI-enhanced SOPs, and build dashboards that provide real-time visibility into partner health.
• Drive KPIs + Performance Excellence
• Deliver weekly & monthly KPIs such as: TTR, CSAT, NPS, Adoption Rate, Task Completions, Retention, Transaction Growth, Outbound Engagement Metrics
• Use AI-powered analytics to diagnose root causes, improve workflows, and accelerate results.
• Data, Insights & Partner Health
• Interpret internal + external data to optimize lifecycle touchpoints.
• Implement AI-based health scoring, partner segmentation, and proactive engagement triggers.
• Identify partner challenges and propose data-backed solutions.
• Cross-Functional Collaboration
• Work closely with Sales, Marketing, Product, AI, and Engineering to improve system functionality and partner experience.
• Serve as the champion for partner needs as the company builds next-generation AI features.
• Team Leadership
• Manage Partner Success Managers, Implementation Managers, and Support Leads.
• Create a culture of ownership, innovation, and accountability.
• Coach and develop team members to perform at the highest levels.
• Embed AI tools in daily workflows, empowering your team to work faster and smarter.

Director of Partner Success

Backend Engineer

• Design and build scalable backend services and APIs in Python and Go that power our restaurant ordering platform
• Own technical areas by providing technical leadership for cross-functional teams and driving architecture decisions
• Build and deploy ML infrastructure including inference services, model fine-tuning pipelines, and evaluation frameworks
• Develop and maintain RESTful APIs and SDKs used by restaurants and internal teams
• Drive large cross-functional projects independently from planning to launch to ongoing maintenance with high autonomy
• Optimize database queries, caching strategies, and system architecture for performance at scale
• Collaborate on product design and UX to ensure technical feasibility and optimal user experience
• Establish operational excellence through monitoring, alerting, documentation, and incident response
• Ship product features with complete ownership from initial design through production deployment and iteration
• Collaborate with engineers to design elegant architectures and pragmatic solutions to complex problems
• Mentor junior engineers and contribute to team knowledge-sharing through code reviews, tech talks, and documentation

Senior Backend Engineer

Operations

• Lead the team that manages all activities for all Partners post booking by sales and manage the relationship with the Partners. You will own…
• Creating & executing a detailed onboarding rollout plan and ensuring their rollout stays on track and schedule.
• Put together a plan to effectively train business owners on the Revi systems.
• Manage Partner relationships and work proactively to deliver an outstanding Partner experience.
• Track Partner health to identify growth opportunities, churn risks.
• Analyze various Partner issues, and address them in a timely manner.
• Deliver against target weekly & monthly KPI metrics such as task completions, Partner retention rate, out-bound call activities, transaction goals, etc.
• Maintain high levels of engagement and satisfaction with a focus on loyalty.
• Identify Partner challenges within the platform and actively suggest solutions.
• Be an advocate for our Partners when suggesting ways to improve functionality of the platform.
• Own the strategy to improve key metrics such as TTR, CSAT, NPS, first contact resolution, time to resolution, and average handle time
• Creating Partner communication strategy and content
• Put together the best in class framework for purchasing, systems set-up, shipping, logistics, and installation of Revi systems. Ensure quality and excellence at every stage of the supply chain and delivery.
• Identify and prioritize opportunities to improve Partner experience using a data-driven approach.
• Align with Engineering and Product teams to drive growth, implement & improve Analytics, system rules & workflows, and dashboards.
• Support in the development of analytical frameworks/KPIs to measure business performance
• Work cross-functionally with Sales, Product, and Engineering teams to help execute our strategy
• Develop team members to achieve high performance by providing direction, coaching, and mentoring
• Foster a Partner Service culture through active engagement, leadership, and a strong sense of accountability within the department

Technical Recruiter

Director of Partner Success

Senior Backend Engineer

Director of US Operations