Revenue Enterprises, LLC

Collections

• Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
• Helping patients and their families to understand their bill, answering questions about their debt
• Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
• Accepting and processing credit card and ACH checks payments by phone
• Accurately and quickly documenting all work efforts
• Adhering to all Federal and State laws and regulations

Healthcare Collections Specialist

Attorney

• The Legal Administrative Assistant uses the REL system and other platforms to investigate whether a consumer and account is eligible to be forwarded to a law firm for further collection action including civil litigation.
• They will verify employment status for consumers and look for any additional employment assets we can attach.
• They will follow the Suit Request form and ensure that all criteria for forwarding an account or accounts to an attorney are met.
• All data must be organized and presented with the completed Suit Request for approval to the Legal Coordinator or Manager.
• They are required to ensure that all accounts eligible to be included with the suit are included with the suit request and to correct any deficiencies found in the suit requests returned by the Legal Coordinator.
• They will ensure all account notes are updated and that the Suit Request Log is updated accurately and timely.
• The Legal Administrative Assistant conducts him/herself in a way that fully adheres to the regulations outlined by the Fair Debt Collections Practices Act and Regulation F and protects the privacy and confidentiality of consumers by adhering to HIPAA and all REL Security Policy regulations.
• This person will communicate with internal and external customers.

Healthcare Collections Specialist

Legal Representative