Revenera

Support Engineer

• Verify support agreements
• Create and update support cases/service requests
• Provide support assistance on specific Revenera Software products
• Accept service requests which were not resolvable by the 1st tier team
• Replicate customer issues in-house, regardless of OS
• Own and resolve support inquiries of medium to high level complexity
• Provide timely responses and regular updates on support cases
• Transition issues to the Engineering team for further investigation when the case is unable to be solved within the specified guidelines
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
• Properly document support inquiries using the CRM system
• Provide mentorship and training to Technical Support Engineers as needed
• Proactively keep management informed of critical customer issues/concerns

Staff Technical Support Engineer

Full-stack Engineer

• Design, implement, review and automation
• Participate in reviews of code, design and requirement specifications to ensure feasibility
• Provide regular updates on progress and delays encountered during development
• Improve team's technical capabilities and establish best practices for software development or test with the respective domain
• Share the experience and ideas towards performance improvement on multi-server environments

Staff Software Engineer

Billing Specialist

• Handling billing activities i.e. mainly Consumption based billing
• Handling Usage Based billings i.e. Direct & AWS/Azure Marketplace billing
• Generating Invoices and sending it to clients
• Validating every PO’s or Ordering documents w.r.t amount, account, address, currency etc.
• Maintaining accounts receivable files and records
• Investigating and resolving any irregularities
• Handling AR email box for resolving queries
• Handling Credit Memo and Rebill request
• Perform daily analysis, review exception reports
• Creating and performing ad hoc queries and analyses
• Ability to provide Process Improvement ideas
• Provide support for external audits
• Special projects as required by management.

Senior Billing Specialist

Security Engineer

• Own day-to-day execution of security programme across Application Security, Vulnerability Management, and Governance & Compliance
• Lead threat modelling and security design reviews
• Define and enforce security gates within CI/CD pipelines
• Conduct code and architecture reviews with written findings
• Maintain developer security guidance and secure coding standards
• Own scanner configuration and operational management
• Triage and prioritize vulnerability findings
• Drive evidence collection for ISO 27001, NIS2, and EU CRA compliance
• Coordinate with internal and external auditors
• Respond to enterprise customer security questionnaires

Staff Product Security Engineer

Consultant

• Engage with clients to understand their business requirements, challenges, and goals
• Provide expert advice on how to best leverage our software solutions to meet client needs
• Assist clients in the implementation of software solutions
• Troubleshoot and resolve technical issues related to software products
• Advise clients on software customization and optimization
• Conduct training sessions for clients
• Oversee multiple client projects simultaneously
• Build and maintain strong relationships with clients
• Gather client feedback on software performance and usability
• Assist the sales team with pre-sales activities

Staff Technical Support Engineer

Staff Software Engineer

Senior Billing Specialist

Staff Product Security Engineer

Service Consultant