RevCycle, Inc.

Healthcare Customer Service Representative

RevCycle, Inc.

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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About the role

  • Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
  • Handles customer inquiries through inbound and outbound calls as well as written communication.
  • This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
  • Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality).

Requirements

  • Prior work experience in a call center and healthcare customer service setting is preferred.
  • Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
  • Working knowledge of medical billing and coding is preferred.
  • Prior work experience in a medical office and/or general understanding of health insurance is preferred.
  • High School Diploma or equivalent (i.e., GED) required.
  • Reliable and responsible. Arrives on time and uses time productively and efficiently.
  • Self-motivation and committed to career success.
Benefits
  • Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
  • Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
  • Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment.
  • 401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingmedical codingcustomer service
Soft Skills
patienceempathycompassionsincerityself-motivationreliabilityresponsibility
Certifications
High School DiplomaGED