Technical Customer Service Representative II
REV Group, Inc
full-time
Posted on:
Location Type: Office
Location: Ocala • Florida • United States
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About the role
- Respond to customer parts research requests quickly and accurately to facilitate parts sales.
- Communicate effectively with customers, dealers, and vendors via email and telephone.
- Research BOMs and other technical sources for part number identification.
- Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus.
- Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources.
- Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams.
- Create part numbers for customers to order parts.
- Collaborate with customer service and purchasing team to identify replacements for obsolete parts.
- Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use.
- Organize and maintain files for parts research findings for specific fire apparatus and specific parts.
- Recommend and sell aftermarket parts according to established goals.
- Provide sales promotion, pricing, and technical information/literature to dealers and customers.
- Keep operating managers informed of customer and parts sales trends.
Requirements
- 7 years of fire apparatus-related work and 5 years of production line-related work, ability to read blueprints
- Requires an advanced understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems.
- Experience as a truck mechanic is preferred
- High school diploma or equivalent required.
- Mathematical ability is essential throughout the customer service and parts sales processes.
- Strong written and oral communication skills
- Practical computer experience is required. (MS Office suite)
Benefits
- Driven to satisfy customers and grow the Aftermarket business
- Treat all employees and customers fairly, courteously and with dignity
- Maintain positive relationships with customers and employees
- A team player who is focused on providing exemplary customer service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
parts researchBOM identificationautomotive mechanical knowledgerepair and service identificationtechnical researchaftermarket parts salesblueprint readingheavy truck componentselectrical systemshydraulic systems
Soft skills
effective communicationorganizational skillscollaborationcustomer servicesales promotionmathematical abilitywritten communicationoral communication
Certifications
high school diploma or equivalent