REV Group, Inc

Systems Engineer

• Engage proactively in the implementation of D365 Finance and Operations.
• On-site assistance with end users during key periods during the implementation.
• Collaborate with stakeholders during rollouts to ensure successful adoption.
• Develop an in-depth understanding of D365 F&O setup and configuration.
• Optimize system settings while minimizing customizations.
• Troubleshoot issues, resolve tickets and work with end users for successful resolution.
• Work closely with business stakeholders to analyze needs and design system solutions.
• Document global standards for configuring companies on the D365 platform.
• Manage small projects by identifying issues, defining requirements, and creating project plans.
• Create system modules, specifications, diagrams, and user guides.
• Provide orientation and training to end users.

Senior Business Systems Analyst – D365 F&O

Analyst

• Technical support role supporting end user IT requirements of IT Operations
• Configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email
• Troubleshooting network problems
• Support implementation of corporate IT initiatives across business
• Set up, install, and maintain desktop, laptop & print hardware/software plus peripherals
• Assist in the set up and maintenance of site network file structures, access rights, network security, network users, network printing and desktop user environments
• Serve as “smart hands” to troubleshoot and repair problems with the site network, server and telephony infrastructure
• Ability to support core Microsoft business software: Office, Windows 10/11, Teams
• Setup and support of Android and IOS devices
• Assist in the installation and support of the LAN, WAN and wireless networking devices with specific reference to Cisco/Meraki hardware
• Document all support calls for systems performance and metrics reporting

IT Service Delivery Analyst

Recruitment

• Own the full recruiting lifecycle from intake through offer for corporate and manufacturing leadership positions
• Build and maintain talent pipelines, using creative sourcing strategies to find and engage top talent
• Deliver an exceptional candidate experience with timely communication and transparency
• Partner with HR Business Partners and people leaders to advise on hiring needs, market insights, and best practices
• Track and share results, ensuring quality hires while continuously improving recruiting processes

Senior Talent Acquisition Specialist

Support Engineer

• Communicate with all customers (internal and external) with professionalism and courtesy
• Maintain composure in all situations
• Resolve service questions related to maintenance, operation, service center locations, warranty, road side assistance
• Actively participate in the resolution of field service / warranty matters, including trouble shooting with service centers / technicians
• Facilitate appropriate course of action for product repair
• Coordinate the timely resolution of problems affecting Original Equipment Manufacturers (OEMs), dealers, service centers, and end-users
• Arrange for remote service work or towing for a product that may be disabled
• Collect, document, and follow-up with information/cases in the ERP system
• Communicate with other cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) and OEMs to resolve issues
• Authorize and analyze charges for work conducted by service centers
• Gather and analyze case information to recommend and establish warranty direction
• Provide feedback and case support to supplier charge-back contact
• Process warranty part orders and Return Material Authorizations (RMAs)
• Represent Spartan at vendor, supplier, OEM, factory, and/or trade show events, as requested
• Make monetary and procedural decisions, within company guidelines to assist customers and avoid escalations
• Process campaigns, recalls and TSB’s, as assigned
• Solve complex problems with minimal assistance
• Other tasks as assigned

Technical Support Specialist, Chassis

• Support infrastructure operations to closely align with primary department goals.
• Trains IT professionals both internal and external, such as support specialists, system engineers, IT analysts and technicians, to work as members of the IT department.
• Maintains relationships/works with vendors-consultants on technical support issues.
• Maintains and monitors inventory of available hardware devices and corresponding software assets to ensure strong capacity planning, license compliance and meets operational needs of our businesses.
• Configures and installs new servers, storage and network equipment in support of internal projects and user requests.
• Responsible for installation, configuration, administration security, performance tuning, analysis and problem resolution.
• Troubleshoots server and storage hardware, software and connectivity issues; provides problem management, ownership and IT escalation support.
• Provides end user technical support for non-standard software products required by the business or one of its departments.
• Provides change, configuration and release management for the production environment to maintain compliance with Sarbanes Oxley requirements.
• Tests operating systems, software and hardware in support of business needs to evaluate ease of use, appropriate functionality and integration into our environment.
• Documents application installation, backup, recovery, disaster recovery procedures to support applications running on Windows server environment.
• Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

Senior Business Systems Analyst – D365 F&O

IT Service Delivery Analyst

Senior Talent Acquisition Specialist

Technical Support Specialist, Chassis

Senior IT Systems Engineer