Warranty Administrator
REV Group, Inc
full-time
Posted on:
Location Type: Office
Location: Jefferson • North Carolina • United States
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Job Level
About the role
- Receives phone calls and correspondence from customers with regards to warranty problems and claims
- Gathers case relevant information from customer/ dealer and AEV internally
- Communicate AEV internally and externally with customer related to warranty case
- Facilitates resolution of customer warranty claims by identifying the needed resolution, coordination with the necessary resources, and following up as required to assure completion of the warranty case
- Prepares data/ facts for AEV warranty case decision
- Communicates warranty issues to management
- Uses strong communications skills to enhance relations with our customers and to ensure customer satisfaction
- Maintains accurate documentation and reports regarding warranty claims, actions taken and resolution
- Maintains high levels of product and policy knowledge to provide the most accurate and efficient level of customer service
- Ensures compliance with established policies
- Performs other duties as assigned
Requirements
- High School Diploma or equivalent
- One year experience in Customer Service preferred
- Experience in a related industry
- Ability to work under pressure
- Excellent interpersonal skills
- Excellent verbal and written communications skills
- Good analytical and problem-solving abilities
- Strong computer skills and comprehension of appropriate software packages
- Ability to work as a member of a team
- Ability to work in a multi-tasked environment
- Work overtime as required
- Ability to work safely and recognizes issues that may be unsafe and take appropriate actions to mitigate risks
Benefits
- Health insurance
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillsverbal communication skillswritten communication skillsanalytical abilitiesproblem-solving abilitiesteamworkability to work under pressuremulti-taskingcustomer satisfactioncustomer service
Certifications
High School Diploma