REV Group, Inc

Technical Customer Service Representative I

REV Group, Inc

full-time

Posted on:

Location Type: Office

Location: Ocala • Florida • United States

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About the role

  • Respond to customer parts research requests quickly and accurately to facilitate parts sales.
  • Communicate effectively with customers, dealers, and vendors via email and telephone.
  • Research BOMs and other technical sources for part number identification.
  • Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus.
  • Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources.
  • Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams.
  • Create part numbers for customers to order parts.
  • Collaborate with customer service and purchasing team to identify replacements for obsolete parts.
  • Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use.
  • Organize and maintain files for parts research findings for specific fire apparatus and specific parts.
  • Recommend and sell aftermarket parts according to established goals.
  • Provide sales promotion, pricing, and technical information/literature to dealers and customers.
  • Keep operating managers informed of customer and parts sales trends.
  • Administer company policies and procedures for functional responsibility and related activities.
  • Communicate internally and externally using professional, clear, and concise language via telephone, email, and face-to-face conversations.
  • Other duties and responsibilities as required.

Requirements

  • 3 years of fire apparatus-related work and 2 years of production line-related work, ability to read blueprints
  • Requires a basic understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems.
  • High school diploma or equivalent required.
  • Mathematical ability is essential throughout the customer service and parts sales processes.
  • Strong written and oral communication skills
  • Practical computer experience is required. (MS Office suite)
Benefits
  • Veteran friendly employer
  • Positive relationships with customers and employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
parts researchBOMsautomotive mechanical knowledgeschematicsbill of materialsaftermarket parts salesblueprint readingmathematical abilityheavy truck componentsfirefighting pump systems
Soft Skills
effective communicationcustomer servicecollaborationorganizational skillsattention to detailproblem-solvingsales promotionclear communicationinterpersonal skillstechnical support
Certifications
high school diploma or equivalent