ReUp Education

Manager, Learner Services

ReUp Education

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $70,000 - $75,000 per year

About the role

  • Manage part of our Learner Services team (8-10 people), motivating them, managing performance expectations against goals, using data to inform decisions, and supporting their professional growth.
  • Support Success Coach onboarding and training.
  • Report to our Director of Learner Services with thoughtful and strategic input.
  • Perform quality assurance reviews for their team in coaching and student interactions.
  • Provide feedback for professional development and growth.
  • Assess productivity, identify obstacles, and support Coaches on efficiency and effectiveness.
  • Support systems implementation to collect and share coaching ‘best practices’ and insights steeped in our Coaching Model.
  • Partner with marketing, product and data teams to better understand our universities and students to enhance and strengthen our support systems for students and coaches.
  • Stay up-to-date on current technologies and trends in the higher education and coaching industry, including research-based interventions.
  • Manage complex problems in a fast-paced, workforce-distributed environment. Limited travel (bi-annual retreats/annual LSLT strategy meetings)

Requirements

  • Bachelor’s degree in a related field.
  • At least 5 years experience in coaching and developing individuals
  • At least 2 years experience managing a team of 3 or more a plus
  • Higher ed and/or ed tech experience a big plus
  • Familiarity with a CRM program (Salesforce preferred) and the Google Suite
  • Ability to work remotely in a private and quiet working space.
  • Working space at home with a secure network is required.
  • A data-driven mindset that embraces the use of data to drive and support performance.
  • Proven multitasking skills in a fast-paced environment.
  • Highly organized with the ability to coordinate activities that drive goal attainment (OKRs).
  • A high degree of initiative in resolving issues and developing process enhancements.
  • You care about ReUp’s mission and are committed to helping us open new opportunities to students.
Benefits
  • Medical, dental, and vision insurance for employees
  • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • FSA or HSA available
  • Company paid short term disability, long term disability, and life insurance for employee
  • Flexible time off and remote work opportunity
  • 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
  • Company wellness days (2 per year)
  • Day of Service (Paid day for volunteering)
  • 401(k) plan
  • Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
coachingteam managementquality assurancedata analysisperformance managementprocess enhancementgoal attainmentCRMSalesforceGoogle Suite
Soft Skills
motivational leadershipcommunicationorganizational skillsmultitaskinginitiativeproblem-solvingstrategic thinkingprofessional development supportcollaborationadaptability