RethinkFirst

Customer Success Manager

Customer Success Manager – Billing Oversight

• Build and maintain relationships with key HR decision makers and business leaders to align goals and drive trust
• Recommend and implement communication strategies to increase member engagement and utilization of RethinkCare tools
• Monitor and analyze customer/member utilization trends and create action plans
• Respond to complex inquiries, resolve non-routine problems, and ensure client satisfaction
• Coordinate with product, operations, consulting BCBA, and third-party vendors to resolve client issues
• Lead standard client processes including monthly meetings, quarterly/annual strategy sessions, and contract renewals
• Serve as a strategic partner to drive utilization, retention, and communicate client status to leadership
• Maintain industry and mental wellbeing market knowledge to understand customer business strategy and threats

Senior Customer Success Manager

Growth Marketing

• Demand Generation: Develop and execute comprehensive demand generation strategies to drive new customer acquisition and upsell opportunities. Utilize various channels including digital marketing, email campaigns, social media, and events.
• Campaign Management: Lead the planning, execution, and optimization of marketing campaigns. Collaborate with creative, copy, events, and marketing operations teams to ensure high-quality and timely delivery of campaigns.
• Market Analysis: Conduct market research to identify trends, customer needs, and competitive landscape. Use insights to inform marketing strategies and improve campaign effectiveness.
• Performance Tracking: Monitor and analyze the performance of marketing campaigns using key metrics. Provide actionable insights and recommendations to optimize marketing efforts and achieve growth targets.
• Collaboration: Work closely with cross-functional teams including sales, product, and customer success to align marketing strategies with business goals. Serve as the primary marketing liaison to internal stakeholders.
• Content Development: Oversee the creation of compelling marketing content that resonates with target audiences. Ensure consistency in messaging and branding across all marketing materials.
• Budget Management: Manage the marketing budget effectively, ensuring optimal allocation of resources to achieve the highest return on investment.
• Event Presence and Logistics: Facilitate the company's presence at industry events, conferences, and trade shows. Coordinate logistics, including booth setup, promotional materials, and staffing, to ensure a successful and impactful event presence.

Customer Success Manager – Billing Oversight

Senior Customer Success Manager

Growth Marketing Manager