Retail.me GmbH

Sales & Operations Manager – Grocery Retail, FMCG, Retail

Retail.me GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Lüneburg • Germany

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About the role

  • Responsibility for sales activities across the entire customer lifecycle – from acquisition through account management to growth of existing customers
  • Build and maintain sustainable customer relationships, ideally in grocery retail
  • Customer Success Management: ensure successful onboarding and high customer satisfaction
  • Support the rollout of our software at customer sites, including training and guidance during the initial phase
  • Plan, manage and execute projects operationally (both customer-facing and internal)
  • Work closely with the executive team on strategic and operational topics
  • Direct coordination with internal teams and external stakeholders
  • Monitor and optimize workflows and interfaces
  • Quickly and independently respond to operational challenges in day-to-day business
  • Identify and implement new processes and methods to increase efficiency
  • Actively contribute to the ongoing development of the company and our solutions
  • Interest in marketing topics and support in the execution of sales and marketing projects

Requirements

  • At least 3 years of relevant professional experience, e.g., in Sales, Key Account Management or Customer Success
  • Experience in grocery retail (retailer or FMCG) and/or in a software/SaaS environment
  • Existing network and contacts in grocery retail are a plus
  • Strong hands-on mentality and a willingness to take responsibility
  • Structured, independent and solution-oriented working style
  • Strong communicator, persuasive and confident in customer interactions
  • Excellent German language skills, both spoken and written
  • Driver’s license (Class B) and willingness to travel occasionally
Benefits
  • Work in an ambitious startup
  • The chance to actively build and take on responsibility
  • Direct insight into Sales, FMCG and startup structures
  • Attractive city-center office (modern, central, easily accessible)
  • A motivated team, short decision-making processes and honest feedback
  • Flexible working hours and the possibility for hybrid work – our office in the heart of Lüneburg is available to you
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementProject ManagementSalesKey Account ManagementOnboardingWorkflow OptimizationProcess ImprovementTrainingSoftware RolloutMarketing Support
Soft Skills
Relationship BuildingCommunicationPersuasivenessProblem SolvingIndependenceResponsibilityStructured Working StyleSolution OrientationHands-on MentalityTeam Coordination
Certifications
Driver's License Class B